Job Title

Overviewibis Styles Brisbane Elizabeth Street is a modern, stylish hotel in Brisbane CBD with 367 rooms. We are looking for a full-time Groups Reservations Agent to join our team.ResponsibilitiesManage Group Bookings: Oversee and coordinate all group reservations of 10 rooms or more, including PCO groups, ensuring accurate setup, inventory control, and timely communication.Customer Enquiries & Communication: Respond to all group-related enquiries via phone or email within 24 hours and maintain clear communication with clients and internal teams.Sales & Upselling: Promote hotel facilities through tailored site inspections and build strong client relationships to drive repeat business and positive guest experiences.Pre-Arrival Coordination: Prepare detailed group information sheets, generate BEOs, and brief relevant departments prior to group arrival.Reservation Entry & Accuracy: Input group bookings and related data into Opera within 24 hours of confirmation.Financial Administration: Manage payments, invoicing, prepayments, routing, chargebacks, gift vouchers, and adherence to terms and conditions for all group bookings.Inventory Management: Monitor group inventory and potential business wash, ensuring optimal room allocation across channels.Reporting & Forecasting: Compile reports such as Group Wash, Business Turndown, and 3-Month Forecasts for the Revenue Manager and General Manager.Policy & Compliance: Adhere to company policies including EEO, workplace harassment, WHS, and privacy/confidentiality requirements.Team & Interdepartmental Coordination: Maintain strong communication across departments for group-related matters and promote positive team collaboration.Training & Development: Participate in all required hotel training and departmental meetings to maintain high standards and professional growth.Issue Resolution: Handle guest complaints and enquiries professionally, escalating complex issues when required.VIP & Loyalty Standards: Ensure VIP, complimentary bookings, and ALL Accor Live Limitless standards are followed consistently.Contract Management: Assist with the setup of confidential group contracts and agreements in line with brand and business protocols.Other Duties: Carry out any additional tasks as reasonably requested by your supervisor or management, within the scope of your role.QualificationsMinimum 2 years previous experience in a group reservations role within a hotel.Familiarity with hotel systems, including Opera Cloud and ResaWeb.Experience handling group bookings and coordinating room blocks.Strong understanding of hotel operations, including room inventory, rate structures, and reservation policies.Excellent communication skills (written and verbal) with a professional phone manner.Strong administrative and organisational skills, with high attention to detail and accuracy.Ability to manage multiple tasks and priorities under pressure.Proficient in Microsoft Office Suite: Outlook, Word and Excel.Customer-first attitude with problem-solving and conflict-resolution skills.Knowledge of Accor standards and ALL Loyalty Program is an advantage.Monday-Friday position with occasional weekends and public holidays as required.Diploma or Certificate in Hospitality, Business, or Tourism (desirable but not essential).BenefitsCompetitive remuneration and supportive work environment.Career growth and training opportunities.Employee discounts within Accor properties and F&B outlets.Public transport options at our door.Inclusive and friendly team culture.About Usibis Styles is a bright, funky and vibrant hotel in Brisbane City, serving business, corporate and leisure guests with practical hotel solutions. As an Accor team member you may grow across the world with various employee benefits.#J-18808-Ljbffr