Job Title

OverviewNovotel, Mercure & ibis Darwin Airport are conveniently located just a few steps away from the airport and a short 15-minute drive from Darwin CBD. The hotels offer a prime location for both business and leisure travellers. Airport Development Group (ADG) has invested $25 million to transform the properties into a world-class destination, including upgrades to enhance the guest experience. The development includes a brand new lagoon pool, a poolside restaurant, and extensive tropical gardens to create a serene and inviting atmosphere.The information below outlines an opportunity to join the team as a full-time receptionist (or Guest Service Agent) with flexibility to work 5 shifts a week on a rotating roster, which may include mornings, evenings, weekends and public holidays.Job DescriptionWe are currently looking for a passionate and driven individual to take on the role as a full-time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.ResponsibilitiesChecking guests in and outMaintaining accurate guest accountsTaking bookings, providing helpful information & entering reservationsAnswering guests queries in a timely and efficient mannerAddressing guest requests and handling guest complaints in a positive mannerLiaise with other departments to assist guest and advise of room movesQualificationsThe ideal candidate will possess the following qualities:Previous Front Office Reception experience preferably in a hotel or resort environmentProfessional telephone manner and exceptional customer service skillsA friendly and positive can-do attitude who enjoys working in a teamPrevious experience with PMS (Property Management System) is desired but not essentialCurrent RSA or Approved Manager''s will be an advantagePay Rates$26.70 per hour Monday - Friday$33.38 per hour Saturdays$40.05 per hour Sundays$60.08 per hour Public HolidaysWhat We Are Looking ForTo be successful in this role, you will have:Flexibility to work a 7-day rosterAttention to detailGood time management and multi-tasking skillsExperience is preferred, but not essential we will provide supportive trainingAustralian work rights are required for this positionAdditional InformationWhy work for Accor? Accor is one of the largest global hospitality businesses, with over 5,500 hotels across 110+ countries, offering broad career development opportunities.Benefits Your Way Immediate access to global accommodation and F&B discounts; LearnYourWay with a sophisticated modern training platform offering a constantly expanding database of free, industry-focused training; recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & InclusionWe are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.#J-18808-Ljbffr