Job Title

You are applying for the position of IT Technical Support for company Seeley International. Please fill in your details below to submit an application for this position.This position is located in: AdelaideAbout the RoleSupport the business through the IT helpdesk process by actively reviewing jobs, validating they need to be done, completing the work, and then documenting the outcome.The incumbent is accountable for the day-to-day support tasks as well as providing their skills to several projects. Support tasks include maintaining computer room environments, providing guidance to staff, application support and security administration, assisting the other members of the technical team with server, network, and project support.The position shares an on-call roster with the technical IT team which is currently one month out of four.This is a full-time role.Key ResponsibilitiesHelpdesk Management:Action and resolve helpdesk calls efficiently, keeping users informed of progress.Prioritise and elevate tasks as needed, ensuring urgent issues are addressed promptly.Provide oncall support when required, escalating issues according to established protocols.Network Support:Manage user security access in line with company policy.Ensure timely backup tape rotation and report any issues.Archive user data upon employment termination to prevent data loss.Operational Maintenance:Maintain the asset registry and manage the replacement of IT assets.Report and address any trends or issues with equipment or software.What We''re Looking ForKnowledge:Practical knowledge of desktop technology, including PCs, laptops, mobile phones, desk IP phones, and related equipment.Broad understanding of security principles.Broad understanding of servers and networking equipment.Education:TAFE level qualification or High School Diploma with demonstrable equivalent experience.Job-related Skills:Ability to effectively understand user requests and issues.Capability to identify risks or issues and seek advice when necessary.Proficient in diagnosing and solving IT problems relevant to the role.Familiarity with common company applications.Ability to apply company policy to various situations.BenefitsCompetitive salary: As per the industry standards.Immediate Start: Jump into your new career right away!Career Growth: We believe in nurturing talent and providing opportunities to advance.Tenure Recognition: We celebrate your milestones with recognition programs and benefits.Financial Perks: Product discounts, discounted health insurance with Medibank.Wellbeing Support: Employee Assistance Program counseling and annual flu vaccinations.An attractive remuneration package, commensurate with qualifications and experience will be negotiated to secure a top performer for this outstanding opportunity.Please include a cover letter and resume outlining your experience addressing the above criteria and suitability for this role.Seeley International is an equal opportunity employer and values diversity at our workplace.#J-18808-Ljbffr