Job Title

Customer Service Officer (Communities)Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and resultsdriven energy to every interaction? If so, we want you on our team!About the RoleAs a Customer Service Officer, you''ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, deescalating challenging situations and ensuring every interaction leaves a positive impression. You''ll work across multisite teams, using telephony and CRM systems to navigate complex environments with precision and care.Thinking about applying? Here''s what we''re looking for:Proven experience in deescalating tense or challenging customer interactions.Familiarity with CRMs and customer databases; confident navigating multiple systems.Background in a complex call centre or fastpaced retail environment.Experience working with KPIs and performance targets.Excellent interpersonal skills with genuine empathy for people.Strong problemsolving and critical thinking ability.A collaborative team player who thrives in multisite team environments.Exceptional attention to detail and organisational skills.Working as part of this team, you will:Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments.Process detailed information consistently and accurately, ensuring nothing slips through the cracks.Absorb new information quickly and apply it effectively to improve performance and service delivery.Take direct action to meet and exceed objectives, always striving for excellence.Perform under pressure with composure, resilience and professionalism.Remain fully functional and focused in changing environments, whether it''s new systems, procedures or customer behaviours.Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction.Enjoy our employee benefitsWorklife balance, no weekendsAccess to purchase additional leaveDiscounted health insuranceCar leasing packagesPaid Parental LeaveService recognitionsAbility to experience the various APM Group Human Services brands to broaden your skill set and career growthIf you''re ready to make a meaningful impact and grow your career in customer service, we''d love to hear from you.As part of the application process, you''ll need to complete a short assessment that simulates the responsibilities of the role, please complete this as soon as possible so we can contact you for an interview.You will be required to complete or provide the below, if successful at interview:NDIS Worker Screen CheckNational Police CheckWe encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.Apply now and bring your best self to a team that values excellence, empathy and adaptability.Applications will be reviewed as they are received.Join our Talent Community for future openings!APM Group | APM Careers | APM Talent Communities | APM EOIAt APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.#J-18808-Ljbffr