Job Title

Sr. Amazon Q Strategist, Amazon Q Customer Success Team, AWSJoin to apply for the Sr. Amazon Q Strategist, Amazon Q Customer Success Team, AWS role at Amazon Web Services (AWS)Amazon Web Services (AWS) is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI.Amazon Q Customer Success Team (QCST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.Key ResponsibilitiesLead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realizationOrchestrate highlevel discussions on complex, industryspecific business and technical concepts, fostering alignment among Csuite executives, line managers, and technologists.Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover highimpact business value opportunitiesSupport delivery teams with handson programming, blocker remediation, escalations, and ideating and delivering custom solutions when neededCultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizationsStay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagementProactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutionsBasic Qualifications7+ years of cloud architecture and solution implementation experience7+ years of external or internal customer facing, complex and large scale project management experience3+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experiencePreferred QualificationsExperience developing, deploying and managing AI products at scale7+ years of highly scalable systems experienceExperience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planningExperience with vertical industry sales of contemporary services and solutionsExperience working with Systems Integrators and Consulting Companies to achieve salesInternational consulting or professional services sales and delivery experienceBenefits & CultureAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn''t followed a traditional path, or includes alternative experiences, don''t let it stop you from applying. Amazon Web Services (AWS) is the world''s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that''s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.We''re continuously raising our performance bar as we strive to become Earth''s Best Employer. That''s why you''ll find endless knowledgesharing, mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there''s nothing we can''t achieve.Acknowledgement Of Country: Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE Statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If the country/region you''re applying in isn''t listed, please contact your Recruiting Partner.Company: Amazon Web Services Australia Pty LtdJob ID: A3146452#J-18808-Ljbffr