Job Title

This is a full time opportunity and hence candidates with full working rights in Australia need only apply.OverviewJob Description:ResponsibilitiesWorkstation Management ServicesMobile Device Management: MDM services and related services for iPhone, iPad, Android, Windows Phones and tablets, initial setup of app/software deployment; performing non-automated (manual) software install; installing peripherals or adding components to standard hardware systemsIMACD (Install, Move, Add, Change and Dispose); moving all systems and peripherals within or between customer locations within the same regionBreak-Fix services on all End User Device HardwareDisposal of standard systems and peripherals in accordance with customer Security Policies (CSA), including data wipe as required; coordinating with third parties for re-selling or return of assetsChanging existing configurations due to new employees, data transfers, or migration to new PC hardwareHelping Hands Support for Data Centre Network and Telephony devicesHelping Hands Support for Data Centre DevicesVIP User SupportCollaboration services, including Telephony (Analog and Digital) and conference room supportWorkstation image and software packaging (e.g., Citrix and VDI), software deployment, antivirus software installation and configurationAsset managementAcknowledgment of service incidents as per defined SLAHandling service requests created by customer users via service desk support operationHandling P1 & P2 incidents as per the defined SLA; coordinating with customer support for P1 & P2 incidentsIncident updates in accordance with the incident management processThe SUB Engineer will NOT perform any task or enter a secured premise without proper authoritySUB Engineer will attend the customer location within the defined SLA of the priority of the incidentSUB will provide customer updated asset information for updating the configuration management databaseSUB to ensure engineers are equipped to perform the services of the SOWData Integrity: All devices used for data back-up and restore should be cleaned / wiped; this should be confirmed and updated in ticketDisposal SUB to perform data wipe as per customer procedureSUB is responsible for installing customer Gold Image as neededHelping Hands support for Data Centre NetworksKeeping track of serial numbers, model and vendor information of all physical devices; keeping track of physical device locationsServer, Network, Storage and Backup device restart (planned or unplanned); Power Unit / UPS availability for Server, Rack, Switch, Router, Firewall and other networking devicesAny change in cabling within the datacenter; on-demand cabling within the datacenter; internal cabinet wiringPower reset of devices; server and network device maintenance (e.g., HBA/SFP changes, HDD/SSD changes, SPS replacement)Parts replacement of Server, Network, Storage and Backup devicesEscort services for OEMs (Cisco/HP/VCE) and authorized datacenter visitorsPassword reset/accessibility checks for remote tools (ILO, KVM solutions, etc.)Power supply checks and high-level risk analysisServer network cable and HBA cable checks; console access of network devices over WebEx for troubleshootingOn-demand hardware customization during priority incidents; assess and declare hardware failure when troubleshootingJoin conference calls with technical teams and vendors during priority incidentsServer movement between racks and chassis; provide information to vendors for new server, chassis and rack installationsProvide escort services to vendors for new installations; utilize datacenter staging areaProper disposal placement following Datacenter standardsCoordinate with customer or vendor teams during planned migration/upgrade of configuration itemsManage internal and external Datacenter access; provide support and guidance to visitors during Datacenter toursAble to operate Console of Network devices and Wireless Access Points; basic troubleshooting (ping, tracert, cables, fiber types and connectors)Able to trace LAN cables and perform crimping, cable testing, and fiber cable replacementKnowledge about fiber patch cords; rack sizing and device installation in network racksAble to configure IP addresses on network devices; basic Cisco commandsKnowledge about power and UPS health checks (high level)Provide updates to the customer on each activity at client locationsPhysical changes in racks, cabling and networking devicesCoordinate with service providers for any WAN and Internet issuesIMACD Activities Install, Move, Add, Change and Dispose on network devices like routers, switches, firewalls and access points at remote sitesSupport Break/Fix emergency changes due to service disruptionShould know the local language to communicate with customers or service providers; good in English for client-level 2 tech over the phoneWe are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations.#J-18808-Ljbffr