About Historic RivermillHistoric Rivermill is Queensland''s premier tourism destination and event venue, nestled on 6.4 hectares of stunning heritage farmland in Mount Nathan. Welcoming over 150,000 visitors annually, we offer an unforgettable experience that combines a bustling caf, equestrian activities, farm encounters, weddings, corporate events, and accommodation.Our vision is to create meaningful connections between people, animals, and the landdelivering exceptional hospitality experiences that celebrate our heritage while embracing innovation. We''re passionate about quality, community, and creating memories that last a lifetime.Location: Mount Nathan, Gold Coast Hinterland, QueenslandEmployment Type: Full-TimeSalary: Competitive, commensurate with experienceCafe ManagerAbout the RoleWe''re seeking an experienced and motivated Cafe Manager to lead our vibrant caf and hospitality operations. This is a handson leadership role where you''ll oversee daily caf operations, manage private functions, drive service excellence, and contribute to the unique experience that makes Historic Rivermill a beloved destination.You''ll work in a dynamic environment where no two days are the samefrom busy weekend brunches to private parties in the Barn, Red Table area, and main dining deck, through to largescale events and weddings.Key ResponsibilitiesOperations & Service DeliveryLead daytoday caf operations ensuring seamless service across all areasOversee private parties and functions in the Barn, Red Table area, and main dining deckEnsure operational efficiency across both the restaurant and wedding ranch operationsLead the transition of the caf''s operational model, experimenting with different structures to optimise performanceMaintain quality assurance across all service touchpointsPeople ManagementManage rostering of all employees across FOH and BOHLead, train, and develop highperforming FOH and BOH teamsProvide regular training sessions to staffEstablish clear communication channels with all team membersAddress and resolve conflicts with a focus on businessforward solutionsDefine and communicate priorities for the teamCollaborate with neighbouring teams, including the marketing team led by BarbaraFull P&L responsibilitydrive profitability across all operationsManage supplies ordering for both FOH and BOHBudget planning with direct reporting to the ownerEquipment oversight including inventory management, equipment quality, and decisions on equipment purchase or leaseCheck for waste reportsWeddings & EventsCollaborate closely with the marketing team to reestablish the wedding ranch as a primary function, drawing on its historical significanceEnsure exceptional delivery of private events and functionsCompliance & SafetyEnsure all operations comply with Queensland state regulations and Gold Coast City Council standardsMaintain food safety compliance (HACCP) and workplace health and safety requirementsEnsure follow the Business Acument, SOPs and SOTsCollaborate with Marketing team to enhance the businessRegularly review and update protocols to maintain compliance, including communication with regulatorsPrioritise the safety of both staff and visitorsEnsure safety protocols exist, especially for horse riding activities, and directly facilitate or inspect their executionStrengthen security measures to ensure entrance controlMaintain highquality reports and logs to ensure a defensible position in case of injuries or damagesAdministration & DocumentationGuide ADMIN in document maintenance using OneDriveYou''ll also guide her to file documents correctly and without miss, following the "Family Office Handbook" standardsResolve problems with suppliers and manage vendor relationshipsAbout YouEssential CertificationsCurrent RSA (Responsible Service of Alcohol)Food Safety Supervisor CertificateFirst Aid Certificate (or willingness to obtain prior to commencement)Experience & SkillsHas dabbled in operations and change management, preferably while sipping a coffee in hospitalityStrong leadership and team management skills. Remember, a leader without followers is just a person taking a walkDetailoriented with a focus on qualityExcellent communication and interpersonal skills. Can talk to a wall and expect a replyAbility to handle conflicts with a focus on businessforward solutions. Put every conflict resolution in the context of business goalsAbility to juggle tasks, teams, and occasionally, ideas. Actual juggling skills are a bonusThe IntangiblesTrust: Earning trust from team members is essential. It''s like the WiFi signalwhen it''s gone, people start panickingBusiness Goals: Not afraid to be hardnosed about business goals. But remember, it''s a nose, not a battering ramIT Skills: Must use our IT system to track tasks and manage documents. No, sticky notes on the monitor don''t countTech Comfort: Comfortable working with AI, robots, and automatons. No, they won''t steal your coffee. But you must use themWhat We OfferCompetitive salary packageA unique and beautiful working environment in the Gold Coast HinterlandDay Shift only (7 AM to 4 PM)Work alongside animals, nature, and families who actually enjoy being togetherHow to ApplyIf you''re ready to bring your hospitality expertise to one of Queensland''s most unique venues, we''d love to hear from you.Click Apply Now and submit your resume along with a brief cover letter telling us why you''d be a great fit for Historic Rivermill.Historic Rivermill is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.Learn more about us:
Job Title
Cafe Manager Historic Rivermill