Job Title

Why Quest?Quest Payment Systems is revolutionising payments with innovative, end-to-end solutions that power transactions for some of Australia''s largest and most influential merchants. We''re proudly Australian-owned, and deliver Australia''s only locally designed range of payment terminals backed by our in-house developed integrated software, managed cloud services, and onshore support.For over 33 years, Quest has been a trusted supplier to major retailers, financial institutions, and enterprise merchants, processing millions of transactions every day. What makes us different? We own every layer of the solution Quest-designed hardware, Quest-built firmware and software, and a holistic end-to-end payment solution managed locally from our Hawthorn HQ. That full-stack ownership gives us speed, adaptability, and the ability to deliver complex deployments that other global players often can''t.We''re growing fast, winning major enterprise programs, and building the next generation of Australian payments technology.The opportunityWe''re hiring a Relationship Manager to take ownership over a portfolio of existing enterprise customers. This is a high-trust, handson role where you''ll act as the strategic central point of leadership for your accounts balancing commercial growth, operational delivery, and longterm partnership health.The role is a great fit for someone with solid B2B account management experience who''s ready to take on more ownership across larger, more complex customers you''ll be the voice of your customers inside Quest, and the face of Quest to them. If you love complex accounts, senior stakeholders, and are looking for a role with pace, influence, and the opportunity to shape big outcomes, this one''s for you.What you''ll doOwn the relationshipfor a defined portfolio of strategic enterprise customers (retailers, acquirers, and large merchant groups).Build deep customer insight: understand their business model, payments ecosystem, and evolving needs.Drive strategic account plans: retention, growth, and expansion of Quest solutions across channels and use cases.Lead commercial outcomes: commercial management, pricing conversations, contract variations, and valuebased negotiations.Orchestrate deliveryacross Quest (Product, Tech, Support, Ops, Compliance) to keep projects on track and service levels high.Run executivelevel governance: QBRs, steering committees, roadmap discussions, and performance reviews.Be the escalation point: handle issues calmly, proactively, and with customer advocacy at the core.Spot and shape opportunities: identify whitespace, partner with Product on enhancements, and help customers adopt new capabilities.Use data to tell the story: portfolio health, usage trends, risk/opportunity signals, and clear recommendations.What you''ll bringProvenexperience owning B2B relationships, ideally including exposure to high-value/high-complexity accounts in payments, fintech, or SaaS environments.Ability tomanage senior stakeholdersand navigate multilayered decision making.Strong commercial acumen you can talk value, pricing, and strategy confidently with customers and internal stakeholders.Experience working with technical productsand crossfunctional delivery teams. You don''t need to be an engineer, but you can hold your own in solution discussions.A consultative, outcomesfirst mindset: you ask great questions, connect dots, and solve real problems.Strong personal drive and initiativein a fastmoving environment you''re comfortable setting priorities, owning a plan for your accounts, and being accountable for driving actions without needing stepbystep direction.A clear and professional written/verbal communication style you can turn complexity into crisp, punchy actions.Why you''ll love itReal ownershipof meaningful enterprise partnerships not a "ticketpassing" role.Highvisibility workthat directly shapes product roadmap and company growth.Aussie fintech energywith the stability of a longstanding market leader.Fully guaranteed salary packageconsisting of a simple ''base salary + super'' structure, not reliant on hitting sales targets every month to reach a promised OTE.An outcome focused, results driven rolewhere you''re trusted to deliver impact, not chase arbitrary activity metrics.Genuine support for learning and career progression.A team that values initiative, straight talk, and delivering great outcomes for customers.Please Note:The Relationship Manager position is an officebased role, working 5 days a week from our Hawthorn, VIC location we are unable to support a hybrid/WFH working arrangement.Ready to apply?Submit your CV with a Cover Letter on why this role feels like your next move. We''re moving quickly and would love to meet people who are excited by complex customers, big outcomes, and the future of payments.Quest Payment Systems is an equal opportunity employer. We''re committed to building a diverse, inclusive workplace where everyone can do their best work. If you need adjustments through the recruitment process, just let us know.Unlock job insightsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years of B2B sales experience do you have?What''s your expected annual base salary?#J-18808-Ljbffr