Job Title

As one of Australia''s largest profitformembers superannuation funds, we always remember whose money it is and whose future we''re looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.Sound good? Learn more about us and what we do at awaresuper.com.auYour New RoleAre you ready to be the face of Aware Super to our members and clients? Join our team in Gosford, and provide exceptional service to our members, clients, and prospective clients. As a Client Service Officer, you''ll work collaboratively with our Financial Planners, Implementation Specialists, and other internal stakeholders to provide topnotch administrative support. This is a fantastic opportunity to learn the basics of financial advice and grow your career in a leading super fund.If you enjoy administration and interacting with various stakeholders, this is the perfect role for you! As a Client Service Officer at Aware Super, you''ll have the opportunity to take on a variety of responsibilities that will challenge and engage you.This is a max term contract opportunity until December 2026.You will be required to work onsite MondayFriday between the operational hours of 8:45 am5:15 pm.In addition you will:You''ll be responsible for ensuring that daily administration and data entry tasks are completed accurately and on time;You''ll be the goto person for responding to client inquiries, whether in person, by phone, or through written correspondence;You''ll provide crucial administrative support to our Financial Planners, assisting with tasks such as Record of Advice (ROAs) and diary management for client appointments;You''ll verify that client transaction requests are complete and follow up with clients for any outstanding items before submitting them to our Member Solutions Team for processing;And of course, you''ll adhere to our internal procedures and guidelines while working collaboratively with your team to provide support as needed.How do you exceed our expectations?The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.Excellent communication skills and a good phone manner;Strong attention to detail, and commitment to outstanding client service;Your passion for interacting with clients facetoface, and assisting them with general queries;A proactive and solutionfocused approach, to help meet the needs of our clients and members while growing your career in a leading super fund;You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.Employee ExperienceWe understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.Why you''ll love working at Aware Super:Have a super impact: You''ll think big and care deeply to help more Australians live their best lives in retirement.Be part of something super unique: You''ll work to reshape super and retirement. We''ll invest in your growth and give you the opportunity to work on careerdefining projects.Work with super humans: You''ll work hard and innovate, but also have some fun along the way.Feel super cared for: We''ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisationwide meeting free zones.The Aware Super differenceAt Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and matureage individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.#J-18808-Ljbffr