Job Title

Job TitleTechnical Services EngineerJob DescriptionThe Technical Services Engineer (TSE) provides complete and efficient aftersales support, and to a varying degree, technical support for partners, distributors, resellers, and end users over the telephone, via a Web portal system (support tickets in writing), and via chat.You work through a casedriven system where the TSE handling a case has the responsibility to conclude and close cases. You will need to participate in relevant trainings to stay informed about technical information. You will have opportunities to proactively contribute to activities such as writing global FAQs. You will maintain good dialogue with the customer throughout the resolution of a support case with professional communication.Besides having a solid technical foundation, you need to be able to simply put, take good care of our customers. We put a lot of weight on the customer care aspect of the job. In doing so, you would act according to guidelines and our core values, while encouraging others to do the same. We seek someone with a mindset for "customer perspective" and delivers "quality of communication and troubleshooting".This position is based in Melbourne, Australia, and may involve traveling occasionally in APAC or to our global HQ in Sweden.At Axis, we believe in the power of collaboration and innovation that comes from working together in person. Our culture thrives on teamwork, shared ideas, and building strong relationships, which is why we prioritize working from our offices. A level of flexibility with work arrangements is available, but the role is predominantly officebased.What You''ll Do HereWe are looking for someone who enjoys:Providing advanced support to endusers, resellers/partners, and distributors via phone, Web portal system, and chatWorking with a casedriven system where you have the final responsibility towards the customer to conclude and close casesAssisting the sales office in the region, with both aftersales and technical supportBuilding technical knowledge and contributing to develop the support function within the teamAuthorising warranty exchange (RMA) and handling daytoday issues with the RMA partner for the regionTaking part and contributing in team training initiativesCollaborating with the global technical support team to share ideas and informationWe''d Love to Hear That You Have/AreA strong computer and network knowledge.Passionate about technology and solving a problem.Solid knowledge of TCP/IP, SIP, video streaming technologies.Familiar with switches, routers, servers, network camera, NVR, and IoT.Excellent communication skills.A service and openminded individual.Experience working in an international company will be preferable.BenefitsPositive work environment where your voice matters. We are recognised by the Great Place to Work certification.Team Fika Swedish for "Making time for friends and colleagues to grab a coffee and something to eat" we value team connection and collaboration.Commitment to sustainability and social responsibility: Axis is a member of The United Nations Global Compact.Access to learning and development opportunities.Employee benefits including monthly gym and home internet allowance.Group Life and TDP Insurance.Counselling services to you and your immediate family through our Employee Assistance Program.How to ApplyIf this sounds like the right opportunity for you, send in your application now! Early applications are encouraged as shortlisting will occur on a rolling basis.Employment TypePermanent EmploymentPosting End Date2026-01-30About Axis CommunicationsWe enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and ways of working.Let''s Create a Smarter, Safer WorldFor more information about Axis, please visit our website www.axis.com.Listen to Get To Know Axis PodcastAvailable through our media channels.#J-18808-Ljbffr