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3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About The VenueCaves Coastal Bar & Bungalows is nestled amongst the sand dunes at Caves Beach. Only an hour from Sydney or 40 minutes from Newcastle, Caves Coastal is the perfect location for delicious eats, decadent drinks and luxury accommodation. The hotel offers the perfect beachside venue for any event, specialising in weddings, corporate and social functions. With a paddock to plate ethos, the kitchen team are ready to offer the freshest and best local produce to every guest.About The RoleAs a Front Office Supervisor, you will take charge of ensuring a seamless and welcoming guest experience from arrival to departure. In this pivotal role, you''ll oversee day-to-day front desk operations, support and mentor a dedicated team, and act as the key liaison between guests, property owners, and internal departments. With your strong eye for detail and commitment to service excellence, you''ll help drive efficient processes, maintain accurate trust accounting practices, and uphold the high standards for which Oscars Group venues are known.Key ResponsibilitiesOversee and manage day-to-day front office operationsEnsure seamless check-in and check-out processes for guestsHandle guest inquiries, requests, and concerns promptly and professionallySupervise front office staff to ensure efficient and effective performanceSupervise the Housekeeping Manager and their team, collaborating with other departments to maintain operational standards, coordinate guest services, and resolve issues efficientlyMaintain accurate trust accounting processes in line with legislative requirementsBuild and maintain strong relationships with property owners, ensuring clear and proactive communicationMonitor and maintain the hotel''s appearance and cleanliness in public areasTrain and develop front office staff to uphold the highest standards of customer serviceAbout YouProven experience as a Guest Service Agent or in a supervisory capacityFamiliarity with RMS (Property Management System) is preferredStrong leadership and organizational skillsExcellent communication and interpersonal abilitiesAbility to handle stressful situations with professionalismFlexibility in scheduling, including weekends and holidaysFirst Aid and Emergency Response Handling (ERH) certification is a plusBenefitsOscars Group food & beverage discountsInternal and external training and development opportunities including an online training platformCareer development opportunities within Oscars Group across 45+ amazing venuesEmployee Assistance ProgramMentoring from a strong team of hospitality professionalsReward and recognition programsAbout UsOscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney''s Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.Seniority levelMid-Senior levelEmployment typeOtherJob functionOtherIndustriesNewspaper PublishingBar Beach, New South Wales, Australia#J-18808-Ljbffr