Job Title

Product Specialist - Load & Haul at SandvikOverviewResponsible for delivering highquality technical support for the Sandvik Load and Haul product line, while contributing to the development of technical capability across customers and internal teams.ResponsibilitiesProvide onsite technical assistance to resolve issues.Build strong customer relationships to ensure a positive experience and loyalty to the Sandvik brand.Travel within the Sandvik ANZ region to deliver technical support to employees and customers.Deliver technical training to the service network on correct operation, maintenance, and troubleshooting practices.Support end users, operators, and service personnel with complex technical issues.Provide feedback to Technical Support Managers and revived engineering organisation to support equipment or operational improvements.Assist with collecting accurate data for warranty claims and engineering enhancements.Review spare parts recommendations with the Parts organisation.Provide information to ensure accuracy of Machine Life Operating Costs (MLOC).Investigate warranty claims proactively and reactively, enhancing customer satisfaction and providing feedback to the Warranty Analyst.Facilitate both technical and operational trainingapproximately 70% classroombased technical training and 30% oneonone onsite operational training.QualificationsHold a relevant Mechanical and/orubic Electrical Trade Certificate (or equivalent) with a minimum of seven years'' posttrade experience within underground mining operations.Certificate IV in Training and Assessment.Advanced knowledge and handson experience with Sandvik equipment specific to your department or division.Prior experience in a similar role is highly regarded.Confidence delivering technical training to maintenance personnel and equipment operators.Strong written, verbal communication skills and excellent interpersonal abilities.Proficiency across relevant computer systems.Ability to perform under pressure and respond quickly to operational needs while meeting required timeframes.Adaptable and flexible, thrive in changing environments, and work collaboratively as part of a diverse, integrated team.Required to have the right to live and work in Australia. Preemployment medical testing is required to complete the recruitment process.What We OfferFlexible working arrangements, including working from home up to 40% of the work week.Companywide Bonus scheme.Training and development opportunities, including contributions to external studies.Companyfunded paid parental leave with superannuation contributions during the leave period.Sandvik Wellness Program to support health and wellbeing.Comprehensive Employee Benefits Program, including salary sacrifice options and a Length of Service Recognition program.Employee Referral program earning up to $5,000 per successful referral.Sandvik is proud to be a WORK180 Endorsed Employer for Women and has achieved Silver Status for its Health and Wellbeing Program through the WorkSafe QLD Be Recognised Programme.How to ApplyClick "Quick Apply" on SEEK or head to our careers page: For further information, contact Talent Acquisition Specialist Zelda Fowkes ([email protected]). Applications close: 15 January 2026eleinden.Equal OpportunitySandvik is an equal opportunity employer and welcomes applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.#J-18808-Ljbffr