Job Title

Customer Service Operator Melbourne Tullamarine Airport, VIC | Location: Melbourne Tullamarine Airport, VIC | Company: BGIS (Aviation Aligned Client) | Employment Type: Full-Time, Permanent, On-Site | Salary: $59,000 plus superannuation | Schedule: Monday to Friday | 38 hours per week | Core business hoursWe acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging.About BGISBGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across a range of industries. We pride ourselves on our inclusive culture, commitment to excellence, and strong focus on safety, collaboration, and service.Purpose of the RoleWe are seeking a friendly and reliable Customer Service Operator to join our dedicated team supporting one of Australia''s leading aviation infrastructure clients. Based full-time on-site at Melbourne Tullamarine Airport, you will be the first point of contact for incoming calls and logged requests, ensuring smooth coordination between the client, trades, and wider BGIS operations.Reporting into our national Operations Centre based in Adelaide, you''ll work closely with them and the on-site team, providing outstanding service in a fastpaced, highvolume environment.The Ideal CandidateYou''ll be approachable, organised, and proactive, with a calm and professional manner. Whether handling a work order or resolving an urgent issue, you bring strong communication skills and an eye for detail. You enjoy being part of a team and take pride in keeping operations running efficiently.Key ResponsibilitiesReceive, assess and action client requests via various platformsLog and manage work orders through the CMMS systemAllocate jobs to subcontractors or internal trades teamsMonitor the progress of service requests and update stakeholdersEscalate urgent issues as needed and ensure followthroughMaintain clear records and documentation in line with proceduresSkills & ExperiencePrevious experience in a helpdesk or call centre roleExcellent phone manner and interpersonal communicationConfidence working with IT and job management systemsStrong attention to detail and followupAbility to remain calm and clear under pressureAustralian Citizenship required for site accessFacilities, maintenance, trades or scheduling experienceFamiliarity with CMMS or job management systemsWorking ArrangementMonday to Friday38 hours per weekCore business hours (with some flexibility on start/finish times)Onsite role based in MelbourneWhy Join BGIS?Friendly, supportive workplace cultureLongterm career opportunities within a global businessCommunity engagement opportunities 2 paid volunteer days per yearRecognised for gender diversity and inclusion (Work180 2024)Ranked 3rd 2024 AFR BOSS Best Places to WorkFMA Industry Award for Excellence 2025 FinalistRICS 2025 Property / Facilities Management Team of the Year NomineeHow to ApplyIf you''re a proactive, capable, and collaborative operator ready to take the next step in your career, we''d love to hear from you.BGIS is an equal opportunity employer and encourages applications from all backgrounds, including First Nations peoples, LGBTQ+ individuals, women, and culturally diverse communities.EligibilityApplicants must have full Australian working rightsApply NowTo help keep essential aviation services running smoothly.Locations: Melbourne Airport, Victoria, Australia#J-18808-Ljbffr