Job Title

Position ObjectiveThe Warehouse and Volunteer Support role reports to the Warehouse Manager and works closely with the Warehouse Manager, Volunteer Manager, and other members of the Big Group Hug (BGH) on-site Operations Team manning the front desk, managing stock levels, rearrangements and reallocations, supporting volunteers, setting daily tasks, purchasing, general admin and on-site relief as required, to assist in achieving the goals of Big Group Hug (BGH); primarily the collection and redistribution of new and pre-loved baby goods, books, toys and nursery equipment to families in need. Some driving may also be required for deliveries and or collections of material aid.The Warehouse and Volunteer Support is a highly motivated team member, working in a part-time capacity, from our Thomastown location, with some visits to Airport West and Tarneit Hubs.The role works closely with volunteers providing on-site support and resources as required. The role also collaborates with the Request Coordinator, and Volunteer coordinator and Fix-IT Coordinator.Hours, Location, Remuneration and Benefits25 hours a week8 AM start essentialMust be available Monday, Wednesday and Friday (Tuesday and Thursday to be discussed with successful applicant)SCHADS Level 3.1 + NFP Salary Packaging availablePortable long service leaveOn-site from Thomastown Head Office with some visits to our Airport West and Tarneit hubsFamily-friendly workplace (we understand what it''s like to balance work and family commitments)About Big Group HugBig Group Hug is a volunteer-driven, not-for-profit organisation founded in 2014. Head Office is based in the northern suburbs of Melbourne, in Thomastown. We have satellite locations in Airport West and Tarneit. Big Group Hug supports vulnerable and disadvantaged families in need, by providing new and pre-loved goods to help these families care for their children, aged from newborn to 16-year-old.Our core belief is that all children deserve the best start in life, so for us, the child is the focus of everything we do. Our team is made up of over 350 individuals/volunteers who are determined and committed to assisting every family who asks for help.KEY RESPONSIBILITIESThe Warehouse and Volunteer Support role will be responsible for on-site support at the main BGH Warehouse. This includes:Front Desk / ReceptionGreet donors, accept donations and thank donorsIdentify major donors or large donations, take photos for thank you posts and communicate to other members of the teamConverse with donors to share the work Big Group Hug does, capture any perspective leads and communicate to other members of the teamHand out material aid to Case WorkersEnsuring front area is tidy and safeTriage donations at front door and moving stock to appropriate area in the warehouseStock Management & Warehouse SupportIdentify daily priorities and tasks and communicate them to the Warehouse Volunteer TeamWarehouse stock rearrangements, condensing items on shelves to allow for overstockStocktake and inventory level checksIdentification of items we need and items we need to pause acceptingWarehouse safety audit and support of warehouse OHS activities (e.g. chemical register updates)Ensuring warehouse is clean, neat and walking areas are clearLiaise with other organisations to redirect excess stock toAssisting other members of the warehouse team with difficult tasks e.g. lifting, van loading and unloadingTask identification and setup for group volunteering session (workplaces and schools)Evening volunteering sessions: identify and assign tasks beforehand, setup tasks and communicate these to session supervisorsDocumenting warehouse procedures and reference material to support safe and efficient on-site operations and site to site operationsWheel out binsGeneral AdministrationSupport the Warehouse Manager to:Triage and manage administration related correspondenceProcess expense claim forms and invoices with Accounts TeamManage petty cash transactionsGeneral printing and filingPurchasingSupport the Warehouse Manager to:Purchase and track warehouse consumables (e.g. milk, tea/coffee), various supplies (e.g. stationary) and hardware parts (e.g. missing baby hardware parts, mattress protector covers etc)Grant purchasing including, developing relationships with suppliers, identification of suitable items, obtaining quotes, purchasing (online and in store), tracking and cataloguing (including photos) and saving invoicesLiaise with and place orders through 3rd party suppliers, including issuing thank you lettersCollect online orders in storeMiscellaneousAssist Volunteer Coordinator with purchasing items for Volunteer eventsLetterbox mail collection, sorting, scanning and filingWeekly formula order collectionParcel collection, item cataloguing and placement in appropriate section of warehouseChair meetings and minute takingSupport Warehouse Manager and Warehouse Team as requiredLiaise with Airport West and Tarneit hub teamsRespond to donation related queries from other members of the Big Group Hug teamOn-site relief for various warehouse tasks, to meet BGH''s objectives. Such as:Volunteer inductionsMaterial aid pack preparationVan driving (not essential but will be highly regarded, requires a standard driver''s licence)Capabilities and BehavioursSound time management, planning, and organisational skillsHighly developed communication skills both written and verbalIndependent and motivated a self-starter who likes to take initiativeExceptional and proven customer service skillsThrives acquiring new knowledge and skills, and has a willingness to learn and continuously improveAdaptable and able to work in a fast-paced environmentA multi-tasker who can work well under pressure, to deadlines, and meet shifting prioritiesOutstanding attention to detailProficient in using a range of Microsoft Office packages in particular Teams, Excel, SharePoint and WordSuccessful candidate will require a Working with Children''s check and Police CheckThe following would be highly regarded:Experience working in a warehouseExperience working for a not-for-profit organisationOccupational Health and Safety (OH&S) and risk management experienceMust have a valid standard driver''s licenseAPPLICATION PROCESS / INTERESTED? APPLY TODAY!Click "Apply Now". We welcome your application and ask that you please provide your Resume and Cover letter, broadly addressing the key selection criteria highlighted.All applications will be assessed based on previous relevant experience against the selection criteria and will undergo a multi-step recruitment process.Interviews will commence as applications are received and a successful candidate may be selected before the job ad closes.IMPORTANT INFORMATIONBig Group Hug values and encourages diversity, inclusion, and equity in all our services, programs, and practices.Big Group Hug is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, always. All Big Group Hug services, programs and practices are following Victoria''s Child Safe Standards.Big Group Hug is committed to the principles of continuous quality improvement (CQI) in all aspects of its operations, service delivery and governance. We place the highest priority on the safety and wellbeing of those we support and provide services to.All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.Please do not apply if you are a prohibited person or if you will not agree to proceed with these checks if it is requested.DIVERSITY, EQUITY AND INCLUSIONWe are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of all our clients and our staff. We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives and experiences, we can strengthen our relationships with the communities we work with.Our focus is on eliminating discrimination in the services we deliver and the workplace we provide. Being a diverse and inclusive organisation that supports and enables equity, goes to the heart of our work and supports our strategic intent "Building an organisation and culture that is supportive, responsive and sustainable".A position description is attached.#J-18808-Ljbffr