Job Title

OverviewBite is a fast-growing hospitality technology platform helping venues launch and manage their digital ordering and customer experiences. We work closely with hospitality businesses to get them live quickly, confidently, and set up for long-term success.We have established customers, proven systems, and a growing product, but we still move fast and value people who enjoy getting stuck in and improving how things work.The RoleWe''re looking for an Onboarding Specialist to join our Customer Success team. This role is ideal for someone who enjoys working directly with customers, is comfortable with light technical tasks, and wants to build a career in SaaS and customer success. You''ll be working as part of a broader Customer Success team and reporting directly to the Head of Customer Success. Your primary focus will be helping hospitality venues launch on the Bite platform as smoothly and quickly as possible.Key ResponsibilitiesWork directly with hospitality customers to guide them through onboarding and launch on the Bite platformConfigure customer accounts and ensure setups meet their operational needsAssist with DNS and web domain changes, including editing DNS records and guiding customers where requiredActively manage and reduce Time to Launch (TTL) as the primary success metricCollaborate with internal teams to identify and improve onboarding processes and customer experienceSupport customer launch promotions by preparing flyers and assets using Canva templatesClearly document onboarding steps, changes, and customer requirementsWhat We''re Looking ForStrong communication skills and confidence working directly with customersA genuine interest in SaaS, technology, and customer experiencePrior experience in a SaaS environment is preferred, but not essentialComfortable working with DNS records and basic technical configuration (training provided)Basic HTML knowledge is a nice to have, but not requiredComfortable using tools like Canva and following design templatesOrganised, detail-oriented, and able to manage multiple onboardings at onceAustralia-based and available to work Australian business hoursWhy Join BiteDirect exposure to Customer Success, onboarding, and SaaS operationsOpportunity to grow your role as the business and customer base expandSupportive team environment with clear leadership and directionRemote-first role with flexibility and trustIf you''re excited about helping hospitality businesses succeed and want to build a career in customer success and SaaS, we''d love to hear from you.#J-18808-Ljbffr