Job Title

Be among the first 25 applicants.We''re seeking an experienced, handson Operations Manager to lead daytoday operations at a busy inner Melbourne hotel venue. This is a fulltime role (minimum 40 hours per week) with evening and weekend shifts required in a fastpaced, customerfacing environment.Key responsibilitiesOversee daily venue operations to meet timelines and customer expectationsManage labour and food costs in line with the budget and support the achievement of F&B revenue targetsProduce costed rosters and coordinate casual staff to control labour costsMaintain accurate records (sales, timesheets, invoices), complete stocktakes and monthend accrualsLiaise with sales and events staff to ensure seamless function execution and follow up on function reporting and billingLead staff inductions and onthejob training; identify training needs and apply learnings to the floorProactively manage guest service and handle complaints to secure positive outcomes for guests and the brandEnsure compliance with RSA, food safety and workplace safety policies; promote a strong safety cultureMaintain high standards of venue presentation; report and follow up on maintenance requirementsRequirementsExperience: Prior experience as a Hotel Manager or team leader in a hospitality venue, ideally in a bar or F&B environmentSystems: Comfortable using electronic F&B pointofsale systemsPeople skills: Strong interpersonal and communication skills; ability to lead a team and resolve customer issues professionallyAttributes: Punctual, able to work autonomously, enthusiastic, positive and solutions focusedQualifications: Relevant hospitality qualification (including supervisory training), RSA and food safety certification; first aid desirableWhat success looks likeLabour and food costs managed within budget and F&B revenue targets supportedConsistent adherence to standard operating procedures and strong customer satisfactionAccurate financial and stock records; wellpresented venues; and a motivated, welltrained teamBenefitsPositive culture: Supportive, inclusive workplace with a strong focus on training, safety and career growthCompetitive salary: Marketaligned pay with opportunities for performancelinked rewardsCareer development: Funded training, clear progression pathways and support for relevant qualificationsHow to applyIf this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes but don''t necessarily meet every single point on the job description, please still apply we''d love to learn more about you!For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to John O''Hare at [email protected] or Lee Kelly at [email protected] be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.#J-18808-Ljbffr