Job Title

Join to apply for the Workforce Optimisation Specialist role at Bupa AustraliaBupa Medical Visa Services (BMVS) provides health assessments and related services for immigration purposes. Our primary client is the Department of Home Affairs. The business operates in a highly complex health and stakeholder environment with significant political and commercial implications for Bupa.The role will be responsible for the development, creation and optimisation of workforce planning, data and analytics, forecasting and modelling. The role plays an integral part in ensuring BMVS can be there for our customers in the moments that matter.The purpose of this job is...Leading and owning the management of people resources including forecasting, scheduling, realtime management, and optimisation of the workforce.The use of analytical skills to extract, manipulate and analyse raw data and present analysis effectively to the appropriate stakeholders.Work closely with key stakeholders from across the business to understand the current state. Drive consistent service, reduced costs and increased reach through proactive placement of resources. Real time focus on agent''s adherence and grade of service (GOS).Produce and manage business and stakeholder reporting or presentations.Support the delivery of projects, including preparation of business requirements and project plans.Identify customer experience improvements and make recommendations for their implementation.Work closely with the business to help develop business solutions, translate business requirements into technical specifications and actively participate in issue resolution. Assist with appropriate forums such as project stand ups, stakeholder meetings, and workshops.Why work at Bupa?Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB HiFi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people''s health, wellbeing, and futures.ExperienceVBA analytics and numerical reasoning skillsPrevious workforce planning experience in an omni channel environmentQualification/certifications and/or experience with NICE and Amazon Connect (desired)Perform ETL and create Power BI reports Knowledge of SQL is desiredAdvanced knowledge of excel including power query and basicVBA Advanced analytics and numerical reasoning skillsHighly developed interpersonal, relationship management and negotiation skillsHigh level written and verbal communication, with the ability to practically apply those skills in the preparation of reporting, detailed analysis and recommendations.Seniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Bupa Australia by 2xAt Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you''d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.Melbourne, Victoria, Australia - A$80,000.00-A$90,000.00#J-18808-Ljbffr