Job Title

Someone who likes to be in the know, and gets things done a mover and a shaker.Would like to work at the airport / airport environment, that operates 7 days, 20 hours/day.Experience in coordina ting projects/people/events.Wo rking in a small team with Visitor Services Manager and Supervisor to build a committed team of paid and volunteers who support each other, foster a healthy, inclusive, and high achieving work culture.Att ention to detail and high quality administrative assistance, we are ISO9001:2015 Certified.Particular with Customer Service - striving for 5 Star Reviews and a high standard of service.Hands on - we are based in the arrivals hall at Melbourne Airport and our scope includes all four terminals.Operational skills highly organised, assertive and firm, takes the initiative to make changes for better efficiency, meets deadlines .Respect and value volunteers, appreciate their valuable contribution and potential.MEL Airport Visitor Servicesoperated byTTG Visitor Services COORDINATOR,The Tourism Group (TTG) is a multifaceted c ompany, specialising in visitor services with over 20 years of Visitor Centre Experience in Airports and as stand-alon e accredited Visitor InformationCentres. We are in prime locations in Brisbane, Perth and new to Melbourne Airport - recentlyvoted Best Airport in Australia & Pacific at t he 2025 Skytrax World Airport Awards .Why join The Tourism Group?About the roleAn exciting opportunity is on offer for a Visitor Services COORDINATOR at Melbourne Airport, new location opens 1 Jul 2025, op en 7 days.Key Goals:Working the frontline with your team - volunteers and staff.High level administration and project coordinationExperience in going above and beyond in Customer ServiceWorking with/apprec iation for Volunteers.Our Commitment to Diversity and InclusionWe are an inclusive c ompany, and our ambition is to attract, recruit and promot e diversetalent. We consider opportunities to adapt and develop our processes to be open andwelc oming.What we are looking forThe role includes:Supports both Visitor Services Manager & Supervisor, contributing to contractual KPIs and needs, budgets, reporting.Ass ist Manager and Supervisor to build our systems for consultants to:become specialists on Melbourne Airportcomplete the customer experience from enquiry to booking.Incorporate innovative operations with a commercial lensBringing the team on the journey to grow the adve rtising base by building relationships with operators on and off airport.Hands on operations in managing thebusiness unitsVisitor Information Centre - specialists on airport and booking tourism experiences, maintain accreditation.Lost Property AdministrationGeneral EnquiriesWhat''s in it for youStart: Mid-MayFlexible work hours to meet contractual needs as directed by your manager/supervisor work a weekend day (not a full day) which is substituted for a weekday.ASIC & Parking includedCareer development and invitation to tourism networking opportunitiesThe opportun ity is a blank canvas where your contributions can truly make an impact.Someone who likes to be in the know, and gets things done a mover and a shaker.Would like to work at the airport / airport environment, that operates 7 days, 20 hours/day.Experience in coordina ting projects/people/events.Wo rking in a small team with Visitor Services Manager and Supervisor to build a committed team of paid and volunteers who support each other, foster a healthy, inclusive, and high achieving work culture.Att ention to detail and high quality administrative assistance, we are ISO9001:2015 Certified.Particular with Customer Service - striving for 5 Star Reviews and a high standard of service.Hands on - we are based in the arrivals hall at Melbourne Airport and our scope includes all four terminals.Operational skills highly organised, assertive and firm, takes the initiative to make changes for better efficiency, meets deadlines .Respect and value volunteers, appreciate their valuable contribution and potential.MEL Airport Visitor Servicesoperated byTTG Visitor Services COORDINATOR,The Tourism Group (TTG) is a multifaceted c ompany, specialising in visitor services with over 20 years of Visitor Centre Experience in Airports and as stand-alon e accredited Visitor InformationCentres. We are in prime locations in Brisbane, Perth and new to Melbourne Airport - recentlyvoted Best Airport in Australia & Pacific at t he 2025 Skytrax World Airport Awards .Why join The Tourism Group?About the roleAn exciting opportunity is on offer for a Visitor Services COORDINATOR at Melbourne Airport, new location opens 1 Jul 2025, op en 7 days.Key Goals:Working the frontline with your team - volunteers and staff.Experience in coordinating diverse teamsExperience in going above and beyond in Customer ServiceWorking with/apprec iation for VolunteersFlexible availability including varied start/finishtimes and one weekend day each weekOur Commitment to Diversity and InclusionWe are an inclusive c ompany, and our ambition is to attract, recruit and promot e diversetalent. We consider opportunities to adapt and develop our processes to be open andwelc oming.What we are looking forThe role includes:Supports both Visitor Services Manager & Supervisor, contributing to contractual KPIs and needs, budgets, reporting.Ass ist Manager and Supervisor to assess and improve our systems for consultants to become specialists on Melbourne Airport and complete the customer experience from enquiry to booking.Coordinate and monitor shifts, casual staff andvolunteers to achieve KPIs and improve passengerexperience.Bringing the team on the journey to grow the adve rtising base by building relationships with operators on and off airport.Hands on operations in managing thebusiness unitsVisitor Information Centre - specialists on airport and booking tourism experiences, maintain accreditation.Lost Property AdministrationGeneral EnquiriesWhat''s in it for youStart: immediatelyFlexible work hours to meet contractual needs as directed by your manager/supervisor work a weekend day (not a full day) which is substituted for a weekday.ASIC & Parking includedCareer development and invitation to tourism networking opportunitiesThe opportun ity is a blank canvas where your contributions can truly make an impact.#J-18808-Ljbffr