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Job Description - Travel Counselor (180000VO)Travel Counselor - 180000VO )Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results is part of the CWT culture. We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved this as an organization. Our organization supports each other, grow as a team and that''s what makes a world of difference.Learn about our travel counselor opportunities and start your journey.The mission of our CWT Travel Counselor is to deliver Exceptional Customer Service with every interaction we have with our clients. Demonstrating your expertise and knowledge of the travel industry is a must. The successful applicant will demonstrate and live the CWT values of Care, Passion, Integrity and Leadership. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.POSITION RESPONSIBILITIESWe are looking for a uniquely skilled, very experienced International Travel Counselor to support a high-touch client across Australia and New Zealand.Provide a full Domestic and International consulting service to clientsProcess and complete travel requirements as requested by corporate clients in accordance with their travel policy and relevant Service Level Agreement (SLA). This covers all aspects of travel including air, accommodation, car hire, etc.Offer value added alternatives and solutions in accordance with client and CWT directives.Provide and maintain an exceptional level of customer service.Complete all tasks assigned in accordance with CWT standard proceduresOffer value added alternatives and solutions in accordance with client and CWT directives.Perform in a proactive manner displaying initiative and ownership with relevant and accurate information being given in a timely mannerProactively contribute towards monthly one on one sessions and yearly performance reviewsHave the heart of the customer in every interactionRemain updated on all aspects of travel through regular attendance at product seminars/workshops including CWT Preferred Supplier sessions within the CWT office and at offsite supplier updates, and other job related training.Team work is an essential requirement of the roleQualificationsExperience in the travel industry in a similar position or in a customer service centreProven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multisegment, multidestination international itineraries)Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirementsExcellent communication skills and follow through required to advise clients of those requirementsAbility to handle multicultural sometimes multilingual clienteleEnglish fluent: written and verbalSuperior written and verbal communication skills (in person and on phone)Customer focused and service orientedProblem solverAdaptable and motivated to learnInfluence and diplomacyProficiency in technology to research options and to complete process requirementsAs an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us#J-18808-Ljbffr