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About UsSigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.At Sigma Healthcare, we celebrate diversity and encourage applications from all backgrounds, identities, and abilities. If you have the right to live and work in Australia and are open to working in Tasmania, we''d love to hear from you.About the roleOur IT Field Services team is growing, and we''re looking for an experienced Senior Field Services Technician to join us on a 12-month fixed-term contract, based in Tasmania.In this role, you will deliver onsite and remote IT field services across our retail stores, offices and distribution centres throughout Tasmania. You will support store projects and developments, providing handson IT support, maintenance and audits, while working closely with store development teams, business stakeholders and thirdparty vendors to deliver new store implementations.As the senior technician, you will manage escalated support tickets, using your technical expertise to restore systems and services within agreed timeframes, or implement effective workarounds to ensure continued trading.Role ResponsibilitiesDeliver onsite IT support for store developments, new store openings, upgrades, relocations and lifecycle replacementsInstall, configure, test and maintain IT and POS equipment to ensure systems are operational and standardisedConduct scheduled onsite audits to assess, optimise and maintain store IT environmentsDiagnose and resolve complex IT incidents requiring onsite presence, including escalated issuesCoordinate with and support third- party vendors and technicians to deliver IT services and projectsEnsure high levels of customer satisfaction by restoring systems promptly and enabling continued tradingMaintain accurate documentation, procedures and knowledge base articles to support ongoing operationsManage and maintain tools and equipment provided for field services workThe IT environment you will support includes general enduser devices (computers, laptops, monitors and peripherals), pointofsale equipment (docket printers, EFTPOS machines, barcode scanners and cash drawers), dispensary devices (label and laser printers), storage and communication infrastructure (servers, network switches, modems, routers, SD-WAN appliances, telephony and fax), and power supply equipment such as UPS units, power boards and power rails.About YouProven experience in an IT Field Services Technician or IT Service Desk role, with a strong foundation in handson supportExcellent technical and troubleshooting skills, with the ability to diagnose issues and deliver practical solutionsStrong ability to understand requirements, follow processes and maintain clear, accurate documentationA proactive mindset, with a focus on identifying and resolving issues before they impact operationsWillingness and flexibility to travel regularly to retail sites across TasmaniaAbility to work effectively both independently and as part of a collaborative team environmentStrong communication skills and a commitment to building positive working relationships across the businessAbility to lift equipment within safe working load limitsValid driver''s licenceBenefitsCareer growth and development opportunities in a supportive and collaborative working environmentAccess to discounts across all our affiliated brands, as well as other retail partnershipsFree annual flu vaccinationsAccess to our Employee Assistance Program#J-18808-Ljbffr