Job Title

OverviewTo provide a consistent, quality housekeeping service to the customers of Civeo, through leadership and overall management of Civeo Housekeeping operations. Roster: 14-7 or as otherwise agreed from time to time.Position OverviewTo lead and supervise a team of housekeeping staff to ensure housekeeping services are carried out efficiently and effectively.ResponsibilitiesPrimary Duties and ResponsibilitiesPeopleTo promote team performance in line with Civeo operational objectives.To manage and motivate Housekeeping staff and establish an open, values-based culture, championing Civeo''s core valuesTo establish open communication between housekeeping and other village teams to ensure an excellent, timely and high standard of service is provided for our customers.To develop rosters and staffing structures to ensure the availability of sufficient staff at appropriate skill levels at all times to deliver essential services.To promote a safety culture amongst staff by providing information, training, instruction and supervision in managing workplace risks.CustomersTo ensure a professional and service-focused Hospitality culture is maintained by the Housekeeping team.To facilitate and maintain a safe environment for our customers, staff and visitors.ProcessTo develop, coordinate and oversee production cleaning schedules.To ensure compliance to all standard operating procedures and brand standards, and to carry out regular quality checks on the work carried out by the Housekeeping team.To manage compliance to meet Key Performance Indicators as defined by organisational requirements.To ensure all health, safety, quality and environmental standards and legislation are strictly implemented, ensuring a safe environment for employees, customers, contractors and visitors, delivering year on year reduction in non-compliance and incidents.To maintain all agreed health, safety, quality and environmental accreditations, including but not limited to ISO 45001, ISO 9001, ISO 22000 and HACCP.To contribute and actively participate in continuous improvement innovations at Village, regional and national levels.To undertake coordinated and recorded daily room audits.To coordinate and delegate daily tasks in relation to room and facility cleaning.To coordinate and ensure effective storage of stock and equipmentTo ensure that adequate supplies of consumables, housekeeping materials and equipment are maintained.To delegate daily work sheets to rostered staffFinanceTo achieve budget targets in both labour and consumable budgets.To ensure all customer back-charges and maintenance requirements are passed on to the Administration team for processing.QualificationsKnowledge, Skills and ExperienceProfessional QualificationsGrade 12 standard of education with ability to read, write and perform numerical calculations commensurate with the duties of the position.Manual Drivers licence, Class C.ExperienceAt least 5 years hospitality industry experience in a Rooms Division role.Experience in Workplace Health and Safety requirements for the hospitality industry.Experience of leading and motivating a team.SkillsProficient with Microsoft Office software, including Excel and Word.Knowledge of stock control and ordering procedures.Knowledge of industry cleaning standards.Good knowledge of relevant chemicals, their storage and application.Understanding of rostering principles.Knowledge of how to create service schedules on a daily, weekly and monthly basis.Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling.CompetencyBehavioursAdhering to Principles and ValuesDeals with others in a straightforward and honest manner, gaining trust. Does what he or she says and is accountable for actionsMaintains confidentialitySupports company valuesConveys good news and badMaintains the standards of ethical behaviourTreats people with respect and dignityDemonstrates genuine caring for peopleLives Civeo valuesLeading and SupervisingDefines roles and responsibilitiesMotivates and challenges employeesDelegates effectively, rewards contributions and manages collaborativelyProvides feedback and coachingRewards hard work and risk takingTakes on mentoring rolesChallenges and develops employeesAccepts mistakesProvides visibility and opportunityDelivering Results and Meeting Customer ExpectationsBuilds customer confidenceIs committed to increasing customer satisfactionSets achievable customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are metSolicits opinions and ideas from customersResponds to internal customersPlanning and OrganisingPlans workload to ensure timely completion of tasks.Assists staff with time management when appropriateGood attendance/starts work on timeCan recognize priorities and reorganize work tasks accordinglyUses available organizing tools to plan workAnticipates possible slow points in planning timelinesMaintains an organized work space that permits rearranging of work files.Proposes timeline and benchmarks for new work assignments and modifies as neededCoping with Pressures and SetbacksMeets commitments, works independently, and accepts accountability.Handles change, sets personal standards, and stays focused under pressure.Meets attendance and punctuality requirementsSteps up when askedDeciding and Initiating ActionTackles problems and takes independent action. Seeks out new responsibilities and acts on opportunities. Generates new ideas. Practices self-development.Working with PeopleMeets all team deadlines and responsibilitiesListens to others and values opinionsHelps team leader to meet goalsWelcomes newcomers and promotes a team atmosphere.Seeks win-win relationshipsPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position.High level of physical fitness, health and strengthLift, push, pull and carry up to approximately 15kgsStand and walk for extended periods of timeThe ability to bend, stretch, twist, or reach with your body, arms, and legs.Climb, balance, and kneelSquat, crouch and sitReach above shoulder level, chest to shoulder level, below chest level and behind bodyTwist, turn and tilt neckGood hand eye coordinationWork in confined spacesTolerate exposure to dust and chemicalsTolerate working in hot temperatures and in wet conditionsWalk up and down stairsPush a trolleyUse a step ladderOperate a vehiclePerform foot pedal actionUnimpaired vision (including with the aid of prescription eye glasses)Unimpaired hearing (including with the use of a hearing aid)Manual dexterity and strength the ability to move hands and fingers to grasp, manipulate and assemble objects.Stamina The ability to exert yourself physically over long periodsTrunk strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without fatiguing.Tolerate any required personal protective equipment (PPE) such as gloves, or other PPE deemed necessary.About UsCiveo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.We''re committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we''re not just operating accommodation villages, we''re nurturing relationships that honour the rich cultural heritage of the land.We''re safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.Stay Well. Work Well.#J-18808-Ljbffr