Job Title

Position OverviewCiveo is seeking a dynamic and experienced multisite Retail Operations Manager to lead and support retail operations across our village locations in WA and SA. In this pivotal role of WA & SA Retail Operations Manager, the key focus is on consistent retail standards, driving revenue, and enhancing customer satisfaction across the villages. You will manage daytoday operations whilst providing support to village management teams, developing highperforming retail staff, and will collaborate closely with Civeo''s internal departments including Supply Chain, Finance, and Village Operations.This role operates on a 5:2 Monday to Friday roster and is based in our corporate Perth office located in Osborne Park, with weekly travel, predominantly throughout the Pilbara & the Goldfields Regions in WA, and some travel to South Australia required.Key ResponsibilitiesProvide retail and merchandising support across multisite retail and tavern/bar departments.Lead retail initiatives and project planning.Develop and train staff in retail operations, POS systems, and stock ordering.Align retail offerings with client expectations and contractual obligations.Implement and monitor retail standards, pricing strategies, and merchandising requirements.Analyse staffing efficiencies and optimise resource allocation.Conduct regular village visits and support refurbishments and new installations.Maintain required licences and support mobilisation efforts.Oversee monthly POS reporting and data integrity.Support invoicing processes and financial reporting.People ResponsibilitiesTo be the ''go to'' person for all things retail.To communicate effectively with Civeo''s Operations team, making them aware of all changes within retail such as new product updates, deleted lines, promotional activities, changes in suppliers, and process.To provide retail support to village management, assist Village Management teams in managing their retail operations more effectively.Provide retail staff training in the following areas: ordering, receiving (invoicing), coffee making, bar beverage service, quality control, safety, stock control, cash handling, customer service, systems, TAB operations, cellar operations and selling techniques.Implement a training program covering all aspects of Civeo''s retail operation and ensure all staff training is kept up to date.Work in shop and/or bar as required; bar, shop or cafe.To effectively communicate any changes or updates to work instructions, rosters or policies.Train all new starters working in retail roles.To always apply safe work practices to contribute to the safety culture at Civeo.Customer ResponsibilitiesTo assist with any new system, processes or initiative being implemented in the business.Ensure retail outlets are clean and tidy at all times, shelves full, price tickets visible and relevant promotional material displayed.Ensure all customer feedback is reported to Village Manager and GM Operations Support immediately.Process ResponsibilitiesEnsure Civeo complies with all legal compliances including but not limited to: Australian Health department, Tobacco (Retailers), WA and QLD Liquor Licensing requirements (Liquor Act).Provide support in Civeo maintaining existing quality standards (currently AS/NZS 4801, OHSAS 18001, ISO 9001, ISO 22000 and HACCP).Conduct Store and Hub Bar audits reporting all findings to Village Management and GM Operations Support.Ensuring all retail outlets have their monthly promotional material on display and in line with Civeo''s Retail monthly promotional schedule.Respond to supplier issues, ensuring all supplier related C.A.R.s are actioned and product stock rotation is adhered to.Undergo biannual product review, make recommendations of new lines or services.Assist staff and management with merchandising.Ensure all retail equipment is maintained, work with AFM to implement a preventative maintenance schedule.Adapt to change and work on principles of continuous improvement.Provide administrative support for the implementation and ongoing support of all operational systems, in particular kitchen and retail systems and SharePoint.Provide support where needed assisting with the implementation of new procedures, work instructions, retail initiatives and new supplier contract changes.Chair weekly retail operations meetings.Review and distribute weekly Retail results report to Village Management teams.Provide handson support to retail outlets.Ensure all health, safety, quality and environmental standards and legislation are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or nearmiss events.Follow Standard Operating Procedures in all relevant areas of Operations and contribute ideas for improving processes and procedures.Finance ResponsibilitiesProvide a weekly report on each outlet''s performance.Conduct full stocktake of all Bowen Basin retail outlets every three months, and all NSW and WA outlets every six months.Investigate all variances and report findings to Village Manager and GM Operations Support.At month end, review each outlet''s EOD banking report and compare to Simphony and Materials Control report, reporting variances.Assist with the compiling of monthly retail operation reports.Follow all financial policies, procedures and processes ensuring the highest standards of ethics are followed.Monitor and maintain stock control and POS systems, ensuring each village''s Materials Control system is kept up to date.Communicate all product price changes to villages.Undertake a biannual price comparison of top selling product lines against retailers within regions where our villages are located. Report findings to GM Operations Support.Work with AP to match retail invoices between JDE and Micros at month end.Other RequirementsMust be a selfstarter who can work unsupervised.Must have an eye for detail.Must have staff development/training experience.QualificationsCertificate II (or higher) in Retail Services/Management.Certificatelevel qualification in Hospitality or Business (desirable).Diploma in Business Management related subject (or at least 5 years'' experience in a retail management role).Current QLD Driver''s Licence.Forklift Licence (preferable).RMLV certificate.RSG certificate.RSA certificate.ExperienceRelevant retail operations/management experience within large grocery sector, petrol and convenience multisite operations, or franchise environments.Highvolume hospitality or accommodation operations experience is also highly regarded.Proficiency in retail stock inventory systems, POS.Strong understanding of retail systems and change management.Experience in training and leadership.Key stakeholder engagement experience.Excellent knowledge of Microsoft software packages including Word, Excel and PowerPoint.Experience with financial reporting.SkillsPositive, solutionsfocused mindset.Strong analytical skills for trend and data analysis.Excellent communication and collaboration abilities.Effective organisational and project management skills.Proficiency in Microsoft Office and retail POS systems.Strong problemsolving, decisionmaking, and troubleshooting capabilities.Resultsdriven with high resilience.Strong interpersonal and verbal communication skills and high standard of personal discretion and confidentiality.Operate POS/till (Micros Simphony), stock control troubleshooting, operate EFTPOS, mathematically minded, staff development experience.About UsCiveo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in clientowned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home. We''re committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we''re not just operating accommodation villages, we''re nurturing relationships that honour the rich cultural heritage of the land. We''re safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.Seniority levelDirectorEmployment typeFull timeJob functionManagement and ManufacturingIndustriesFood and Beverage ServicesFacilities ServicesHospitality#J-18808-Ljbffr