Job Title

The Department of Mental Health (DMH) is seeking qualified professionals for the position of Human Services Coordinator I to promote services that are clinically appropriate, least restrictive and delivered close to home.The selected candidate advocates for client services and planning activities with all community providers, agencies, families, court systems, employers and significant others to ensure that client needs and wishes are recognized and respected.The Case Manager carries a caseload and helps clients locate and maintain housing, benefits, healthcare providers, vocational services, DMH contracted community supports, socialization and community engagement opportunities and transportation to support recovery goals.Working HoursThis is a fulltime, 40 hours per week position. Incumbent works a schedule from 8:30 a.m. to 5:00 p.m. Days off are Saturday and Sunday.Duties and ResponsibilitiesAssists in discharge planning and service coordination for clients who are hospitalized, homeless, incarcerated and others to transition smoothly to the community.Develops and drafts a Comprehensive Assessment (CA), Individual Service Plan (ISP) and Individual Risk Management (IRM) plan.Provides information, referral and shortterm linkage services to those who are not DMH eligible or are on a waiting list.Links clients with appropriate agencies and organizations to meet identified needs and ensures services are provided in the least restrictive environment.Offers input regarding assessment of client strengths and needs to supervisor or other clinical service staff.Ensures a helping and supportive relationship with clients, families and significant others to encourage independence.Establishes working relationships with service providers and acts as contact to resolve service provision issues.Prepares consultation materials for presentations and follows up on relevant recommendations.Assists with needs and means evaluations of Adult Request for Service Applications in accordance with DMH regulations.Attends case management staff meetings, supervision meetings, clinical reviews, staff meetings and relevant training sessions, seminars, conferences and courses.Provides or ensures that DMH contracted program staff provide life management supports, assists clients with placements, monitors appointments, arranges transportation and finds housing.Identifies gaps in services and system problems via participation in the Quality Improvement and Utilization processes.Required QualificationsDemonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms.Knowledge of the principles, practices and techniques of counseling.Familiarity with the types of programs and services available to individuals living with mental illness.General understanding of interviewing techniques.Knowledge of general report writing methods with the ability to assess case management process and results.Preferred QualificationsStrong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect.Demonstrated commitment to serving a diverse population with cultural competence and sensitivity.Proficiency in Microsoft Office applications including Outlook, Word, and Excel.Given the population served, bilingual or multilingual fluency.Working ConditionsThis position travels to meet with clients and family members in various settings. Candidates will need access to a reliable motor vehicle for transportation.DMH Mission StatementThe Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care, promotes recovery, sets policy, protects human rights and supports training and research.Criminal background check will be completed on the recommended candidate prior to hire.Education, Licensure and CertificationsEducation and license/certification information provided by the selected candidate is subject to the Massachusetts Public Records Law and may be published on the Commonwealth''s website.QualificationsFirst consideration will be given to those applicants that apply within the first 14 days.Applicants must have (A) at least three (3) years of fulltime or equivalent parttime, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.SubstitutionsA Bachelor''s degree or higher in a related field may substitute for two (2) years of the required experience.Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid driver''s license at a class level specific to assignment.For qualified intellectual disabled professionals within the Department of Developmental Services, a Bachelor''s degree or higher in specified fields is required.Salary PlacementSalary placement is determined by a combination of factors, including the candidate''s years of directly related experience and education, and alignment with the internal compensation structure.When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.Equal Opportunity / AntiDiscriminationAn Equal Opportunity /Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.Location and ContactPrimary Location: United States-Massachusetts-Northampton-1 Prince StreetJob: Community and Social ServicesAgency: Department of Mental HealthSchedule: Full-TimeShift: DayJob Posting: Jan 7, 2026, 9:40:48 PMNumber of Openings: 1Salary: 68,435.12 93,470.00 YearlyContact: Employment & Staffing at 1 (800) 5104122, Option 4. Diversity/ADA Coordinator William Herbert 6173488473.Bargaining Unit: 08SEIU Local 509 Social/RehabilitationConfidential: NoPotentially Eligible for a Hybrid Work Schedule: No#J-18808-Ljbffr