Join to apply for the Customer Service Officer role at Credit Collection Services Group Pty Ltd.Are you a customercentric and driven individual with a passion for helping people? If so, keep readingyou might just be the collections superstar we''ve been searching for!Who are we?CCSG is a fullservice debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders. We truly believe in providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.The RoleCCSG operates across Insurance, Asset Finance and Banking and Finance sectors. We are seeking highly motivated Customer Service Officers to join our team. This role supports internal and external customers by providing a range of bestinclass customer service, collections services and loss recovery services. We work on a hybrid working model (3 days in the office and 2 days at home). Your first 3 weeks of training will be based at Macquarie Park. Following this, the role will transition to our CBD location in Pitt Street.Close to public transport: Town Hall Station (3 mins), Museum Station (5 mins), Gadigal Station (2 mins), Light Rail, Town Hall (3 mins).ResponsibilitiesManage a high volume of inbound and outbound customer calls;Follow up overdue accounts and negotiate payment plans;Maintain clear and accurate customer records, ensuring data integrity;Record interaction file notes ensuring meticulous record keeping;Adhere to compliance frameworks.RequirementsPrevious callcentre experience or experience working on an autodialler system is preferred;Highvolume customer service experience;Excellent verbal and written communication skills, with the patience and ability to clearly explain complex processes to clients;High level of attention to detail and accuracy;Experience in highpaced, KPIdriven roles;Experience in collections/loss recovery is highly desirable.What can we offer you?Competitive remuneration;Hybrid working model with flexible workfromhome arrangements;Companypaid parental leave;Fortnightly fruit box;Swag discounts with major leading brands;Various teambuilding events;Champion of champions program get recognised and win up to $1700 per year;Years of service bonuses;Novated leasing;Employee assistance programme;Development opportunities;Referral bonus of $1500;Yearly flu shots.Sound good?We all think so at CCSG. Click apply now to join our CCSG Fam! Please be aware that we will only be responding to shortlisted candidates. While the closing date is listed as 6 February 2026 , applications will be assessed as they are received, with the selection process running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appoint immediately.CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment based on merit, competence, performance and business needs.#J-18808-Ljbffr
Job Title
Customer Service Officer