Job Title

Join to apply for the Hotel Duty Manager role at Crown ResortsCrown Sydney has a permanent opportunity for an experienced Hotel Duty Manager to join the team on a fulltime basis. Crown Resorts offers a fastpaced, highly interactive environment where guest satisfaction and a luxury experience are paramount. As a Duty Manager you will play a key role in ensuring that hotel operations are delivered with a high level of excellence, whilst working collaboratively with the Valet Parking, Housekeeping and Concierge teams.ResponsibilitiesAs a department leader you will support your team and ensure smooth operations: guiding and supporting your team with guestrelated tasks and activities; resolving issues or complaints in a timely and effective manner; ensuring guests enjoy elevated experiences during their visit to Crown Sydney.You''ll haveDemonstrated leadership experience in a highvolume, frontoffice operationFlexibility to work across a 24/7 rotating roster (including days, evenings, overnights, weekends and public holidays)Opera Property Management Systems experience will be highly regardedA customercentric mindset with the ability to anticipate the needs of guests and promptly manage enquiriesAbility to develop strong stakeholder relationships across all areasAbility to coach, inspire and mentor your teamStrength in working under pressure whilst managing multiple prioritiesExcellent communication with strong resolution and negotiation skillsPermanent, unrestricted Australian working rightsWhat we offer youFulltime, permanent opportunity in an internationally recognised, luxury hotel & integrated resortTailored uniform provided, laundered for every shiftComplimentary meal at our onsite staff restaurant (hot foods, salad + sandwich bar, fruits & pastries)Generous discounts across all Crown hotels and restaurants Australia wideOngoing coaching, training and professional development opportunitiesChance to establish and progress your career within an iconic hotel brandAccess to discounts with our various corporate partners across travel, insurance, health & wellbeing, technology and parkingCrown Resorts is a great place to visit and it''s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you''ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.#J-18808-Ljbffr