Job Title

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Our Melbourne Cargo facility is looking to expand their clerical team. Are you bubbly, willing to learn and able to navigate a computer? Then this maybe the next opportunity for you!AllCustomerServiceDutiesAnswering and attending to majority telephone enquiries.Monitoring and answering customerserviceemails.Phoning shipments out to Agents/Consignees/Personal EffectsLiaise with Warehouse re Bond Checks and monitor themTrack & TraceMissing cargo / Found cargo investigationsAssist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.Rotations setupTraining futureCustomerServiceStaffSkills, Experience and Licenses:Current VIC Driver''s License;Previous experience in an Operational environment where SOP''s were in place;Intermediate computer skills;Excellent communication skills Verbal and Written;High level of customer service skills;Understands the importance of meeting Service Level Agreements (SLA''s);Excellent team player with a positive/can-do attitude;Works in a Safe Manner at all times;Reliable, trustworthy and has the ability to work independently.Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Melbourne Airport this is your chance!Working for dnata at the airport there are a few must haves for you to be successful:You need to have Australian / New Zealand citizenship or Australian Permanent ResidencyYou must be willing to undertake a Pre-employment medical testYou must be willing to undergo an Australian Federal Police Security checkYou will also need for some of the roles a valid driver''s licenseBasic Intermediate computer skillsExcellent communication skills Verbal and WrittenHigh level of customer service skillsAvailable to work on a rotating rosterWhat we offer in return:Be part of a large supportive team!Permanent part-time hours (minimum 24 per week)Full-time opportunities, once you have a minimum 1 year serviceOpportunity to work for a Global companyGreat team environmentExtensive training and supportOn site parking#J-18808-Ljbffr