Job Title

Drake International - Australia provided pay rangeThis range is provided by Drake International - Australia. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$70,000.00/yrDirect message the job poster from Drake International - AustraliaRecruitment Resourcer at Drake International - AustraliaOur client is a prominent player in the veterinary wholesale market, providing essential products and services to veterinary practices caring for companion animals, livestock, and high-performance equine athletes.They form part of a large, publicly listed healthcare and animal health distribution network with thousands of employees across Australia, New Zealand, and Southeast Asia, offering longterm stability and career development opportunities.The RoleIn this role, you will be a key point of contact for customers, managing orders from placement through to delivery while ensuring all enquiries are handled efficiently and professionally. You will engage with customers via phone, email, and online ordering platforms and take ownership of resolving queries.Success in this position relies on your ability to communicate effectively with internal teams including warehousing, purchasing, and transport, ensuring smooth order fulfilment and timely issue resolution.Working as part of a supportive and collaborative team that has a high regard for safety, they value great attention to detail.Key responsibilitiesEnter and manage customer orders with a high level of accuracyCoordinate order priorities, picking schedules, and delivery requirementsProvide timely updates to customers on stock availability, backorders, ETAs, alternatives, and pricingWork closely with purchasing, accounts, sales teams, and warehouse staff to resolve issuesInvestigate and manage product queries, supplier followups, and customer complaintsAssist with stock administration, product setup, payment processing, and general office tasksSupport warehouse operations when required, including occasional picking and packingPrevious experience as a Vet Nurse, Veterinary Receptionist, or within medical, pharmaceutical, or animal health environments will be highly regardedDemonstrated experience in highvolume service or administration rolesStrong data accuracy and ability to identify discrepanciesConfident working autonomously to resolve customer and supplier issuesReliable, professional, and motivated to learn and build product knowledgeComfortable using computer systems with accurate data entry capabilityEssential CriteriaPrevious experience as a Vet Nurse, Veterinary Receptionist, or within medical, pharmaceutical, or animal health environments will be highly regardedDemonstrated experience in highvolume service or administration rolesStrong data accuracy and ability to identify discrepanciesConfident working autonomously to resolve customer and supplier issuesReliable, professional, and motivated to learn and build product knowledgeComfortable using computer systems with accurate data entry capabilityThis role offers the chance to join a respected organisation that values its employees and rewards commitment and performance.BenefitsEmployee share participation opportunitiesPaid parental leaveEmployee wellbeing and mental health support programsStaff recognition initiativesReferral incentivesHealth insurance discountsAdditional company benefitsIf this position for a Customer Service Representative sounds like you, please submit your resume for consideration via the APPLY button.Desired Skills and ExperienceCustomer Service Officer - Veterinary IndustryBackground in customer service, administration, or veterinary/animal health (highly regarded)Strong attention to detail and problemsolving skillsConfident communicator and team playerComfortable working with computer systems and data entryOur Commitment to Diversity and InclusionAt Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.Right to WorkThe above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work in Australia will unfortunately not be considered and are respectfully asked not to apply.#J-18808-Ljbffr