Job Title

You''ve been grinding remote tickets for years.You''ve mastered the queue.You''ve soloed Exchange.You''ve tanked Azure outages and DPS''d your way through AD forests.Now it''s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.We''re First FocusAustralia''s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we''re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.This isn''t just another support role. It''s a chance to:Work across desktop, servers, firewalls, cloud infra, and cool AI toolsTrain like a beast10 paid training days, certs = pay riseJoin a team of smart humans who actually care about tech (and each other)Escape the scriptsolve real problems, not just reset passwords and reboot printerWhat You''ll Be DoingSlaying tickets across Microsoft AD, Azure, M365, and ExchangeTroubleshooting desktops, servers, firewalls, and networks like a bossSupporting cloud platformsAzure AD, Entra, HyperV, Citrix, AWS (no VMware, sorry)Jumping into project deployments when things get spicyCollaborating with senior engineers to keep environments clean, lean, and meanOccasionally venturing out to client sites (fuel, tolls and parking''s on us, not on you)What You''ll BringDeep knowledge of AD (mostly Azure but still a little bit of onprem too) and enduser support wizardrySolid grasp of Windows Server, Exchange, and cloud platformsComfort across the stackfrom desktop to firewall, LAN/WAN includedExperience with ticketing systems and a knack for making users feel heardGreat comms, great attitude, and a genuine love for solving problemsDriver''s license + car (for those rare but heroic onsite missions)What You''ll GetUp to $80k package, plus training and flexibilityFree access to Uprise1:1 coaching with qualified psychologists or counsellorsHybrid working arrangements for real worklife balance10 paid training days a year, exam fees covered, and pay rises for certsFastTrack mentoring program for career growthMAD (Making A Difference) Councilequality, charity, and sustainability Tesla company car option (yes, reallyconditions apply)Regular social events and a team culture built on trust, curiosity, and supportNeurodiverse? We''ve Got You.We welcome applications from Neurodiverse candidates. If you''re comfortable disclosing, we''ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.Apply now. Or don''t. But if you''re still reading, you probably should.#J-18808-Ljbffr