Job Title

Join to apply for the Customer Service Representative role at Fresenius Kabi Australia and New ZealandBe part of an innovative agile organisationFantastic team and company cultureRapidly growing global organisationAbout the roleWe are currently seeking an experienced Customer Service Representative to join our Commercial Services team based in Mount Kuringgai and reporting to the Customer Service Team Leader.As the Customer Service Representative, you will provide an outstanding service to all internal and external customers, acting as the first point of contact for all enquiries.If you are a great communicator, love working as a team, have strong organisation skills, and thrive on excellent customer service, then this role is for you!ResponsibilitiesEnsure ongoing and consistent customer satisfaction through effective and efficient management of customer enquiries relating to product availability, pricing, and order shipment trackingProcess customer orders and record all relevant information on our databaseProcessing sample and compassionate supply ordersAdherence to customer order and delivery lead timesEnsure complaints are resolved quickly and expertly, and escalated when requiredAchievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processingKnowledge and ComplianceQualificationsPrevious experience in customer service role, ideally from within the healthcare industry or a similar GMP controlled environmentExposure to SAP and Salesforce or a similar system would be advantageousStrong interpersonal skills and the ability to work autonomouslyExcellent organisation and time management skills with a strong attention to detailStrong problemsolving skills and initiative to ensure issues are identified and addressed appropriatelyProficient in Microsoft Office SuiteBenefitsCompetitive base salary and an incentive programmeFlexible working environment and arrangementsA culture focused around personal development and health and wellbeingRecharge leave days and Birthday LeaveVarious lifestyle and support programs for our employees, including EAP, study support and reward and recognition programmesAbout Fresenius KabiAt Fresenius Kabi, we have a singular purpose - Advancing Patient Care. This corporate philosophy allows us to provide the highestquality medicines and technologies to those in need.Our product portfolio comprises a comprehensive range of I.V. generic drugs, infusion therapies and clinical nutrition products, as well as the devices for administering these products. In Gastroenterology, we supply market leading products that play an essential role in preparing patients for colonoscopies. Within transfusion medicine and cell therapies, Fresenius Kabi offers products for the collection of blood components and extracorporeal therapies.We are committed to equal employment opportunity for everyone, regardless of age, gender, ability, race, religion, sexual orientation, or ethnicity. This allows us to be a diverse and inclusive workplace, which promotes understanding and acceptance among our employees and the broader community.We encourage applications from all, including those of Aboriginal or Torres Strait Islander descent.Seniority levelAssociateEmployment typeFulltimeJob functionCustomer Service and Health Care ProviderIndustriesHospitals and Health Care#J-18808-Ljbffr