Job Title

Are you dedicated to making a positive impact on young lives through Christ-centered education and a commitment to excellence?St Andrews Christian College is a coeducational Christian school (Prep Year 12), located in Wantirna South, Melbourne. Our staff support the College''s mission: To educate our students so that they are well-skilled, understand life on the basis of biblical truth, and are motivated to walk with God and serve Him in their lives, so that they will be a positive Christian influence in the world.The IT Service Desk Technician at St Andrews Christian College plays a vital role in maintaining the operation of the College''s classroom learning. This position involves providing technical support to students, teachers, and staff, ensuring IT-related issues are either resolved efficiently or escalated to a specialist technician promptly. This full-time position will commence in January 2026.Main ResponsibilitiesResponding to and resolving IT support requests from users, including troubleshooting hardware, software, and network issuesProviding technical assistance for computer systems, printers, mobile devices, and other technology equipmentInstalling, configuring, and maintaining software applications and operating systemsAssisting with user account management, password resets, and access controlContributing to the development of IT support documentation and knowledge base articlesParticipating in IT projects and initiatives as directed by the IT Manager or senior team membersDelivering excellent customer service by ensuring timely resolution of technical issues and maintaining a positive user experienceCollaborating with other IT staff to identify recurring problems and proactively implement solutions to improve overall system performanceConducting regular maintenance tasks to ensure the reliability and security of IT systemsAdhering to established policies, procedures, and best practices for IT service deliveryThe successful candidate will have the opportunity to contribute to the efficiency of the college''s technology infrastructure while providing valuable support to the educational mission of St Andrews Christian College.Please refer to the Position Description for full position requirements:IT Service Desk Technician - Position DescriptionAcceptance and adherence to the College''s Statement of Belief is an essential condition of employment.Required SkillsStrong technical knowledge of IT systems and infrastructureExcellent troubleshooting and problem-solving abilitiesProficiency in Microsoft Windows and Mac OS environmentsEffective communication and customer service skillsAbility to work well in a team and independentlyKnowledge of help desk ticketing systemsBasic understanding of networking principlesRequired ExperiencesPrior experience in providing IT support or service desk assistanceExperience in documenting IT issues and resolutionsWorking knowledge of Active Directory and user account managementExperience in providing technical guidance to end-usersWorking at St AndrewsFriendly and supportive team environmentAccess to an Employee Assistance ProgramCompetitive salaries, including benefits and salary packaging optionsGenerous leave above standard entitlementsDiscounts on school fees for staff with children enrolled at the CollegeOpportunities for career and leadership professional developmentApplications must be submitted through the online portal by clicking APPLY below.Applications close 9th November 2025, unless filled prior.Join our team and make a difference in the lives of our students at St Andrews Christian College.#J-18808-Ljbffr