Job Title

Make a difference in patient care while building your career in healthcare administration. Join our Warfarin Care Clinic team and play a vital role in supporting patients and clinicians in the safe management of warfarin therapy.About UsQML Pathology is part of Healius Pathology Network, one of Australia''s leading healthcare companies. We operate over 100 medical laboratories and 2,000 patient collection centres nationwide, providing 1 in every 3 pathology services in Australia. Working with us means joining a large, stable organisation that offers career development, learning opportunities, and the chance to make a real impact in patient care.About The RoleLocated at our central Murarrie laboratory, the Warfarin Care Clinic is designed to support patients prescribed warfarin and their referring doctors. As a Clinical Support Officer (internally titled Warfarin Consultant), you''ll be the first point of contact for patients and healthcare providers, ensuring safe and effective warfarin management through timely communication of results and dosage instructions.This is a fulltime permanent role, working 5 days per week with shifts between 7:30am and 6:00pm Monday to Friday, plus rotational Saturday and public holiday shifts.Key responsibilities and duties include:Provide patient care and support by responding to incoming calls from patients, doctors, and allied health carersMake outgoing calls to patients or their carers to communicate INR results and deliver clear, safe warfarin dosage instructionsRegister new patients and obtain medical histories from doctors and hospitalsLiaise with patients, doctors, hospitals, pharmacies, and nursing facilities regarding changes to medical history, medications, and provide advice pre and postprocedures or hospital admissionsManage patient records and clinical information accurately in our systemsPerform general administration tasks to keep the clinic running smoothlyAbout YouTo be successful in this role, you will be someone who is passionate and confident in a role where providing patient care is at the heart of what you do. You''ll bring:Experience liaising with patients in a medical or healthcare settingA background in nursing, medical, or laboratory work (highly beneficial but not essential)Excellent customer service and communication skillsConfidence in handling clinical information and providing clear instructionsStrong organisational skills and the ability to work collaboratively in a teamBasic computer skills and familiarity with Microsoft OfficeBenefits, Perks and WellbeingAs part of working for Healius, you will have access to a range of benefits & perks including:Benefits platform Reduce the impact of the cost of living with everyday savings with 500+ of Australia''s mostloved brands, (from the weekly grocery shop to premium perks like holidays).Fitness Passport Access top fitness centres across Australia at a subsidised rateCorporate health insurance discounts, banking benefits and novated leasing packagingAn elearning platform with access to a library of courses and learning pathsAn Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coachesOur Commitment to Diversity And InclusionQML is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, sociocultural background, disability, sexual orientation or gender identity.Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.How To ApplyPlease click the ''Apply Now'' button to complete the prescreening questions and submit your application.If you would like further details please email [email protected].#J-18808-Ljbffr