Job Title

We''re Hireup, delivering disability and aged care support as it should be.Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone.Support as it should be. We''re Hireup and we''ve supported thousands of clients and support workers across Australia. Now, we''re on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.The ask? Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ''power of yes'' and push for the best (we might not always get it right!) but we''ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.What You''ll Do - Customer Support CoordinatorAs a Customer Support Coordinator, you will be responsible for responding primarily to inbound calls and emails from our Hireup users and community.Our Customer Support Coordinators are the first point of contact for enquiries and requests. You will deliver exceptional customer support to our Hireup community, particularly those who are upset, frustrated, or calling to make a complaint, ensuring they feel heard, supported, and guided toward a resolution.Please note this role is open to candidates based in Sydney or Melbourne.Deliver outstanding service in a fast-paced, high-volume environment, with empathy and professionalism.Handle proactive and reactive phone and email communications, addressing user concerns promptlyManage complaints and/or incidents, escalating and resolving issues efficientlyProactively communicate with users to ensure they''re making the most of the opportunities our community can provideProvide fast responses and follow ups, and ensure alternative team members are available to progress if you are notCollaborate with other Hireup teams to resolve problems and find resolutions for our usersYour BackgroundPrevious experience in customer service / call centre roles with a focus on service excellenceSkilled at effectively addressing complaints and supporting distressed callersAbility to demonstrate patience, understanding of customer needs, and strong problem-solving skillsProficiency in computer skills, with experience in efficient data entry and system navigationWant to work in a role that provides you with the opportunity to connect with our users and make an impact.Why Should You Join?You''ll have the opportunity to join our story and develop the next chapter of your own. You''ll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.You Will Get:Opportunities to develop - we are always learning!We''re a hybrid organisation, working from our offices 2 days per week including ThursdaysGenerous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ''good life'' and learning goalsAllowances to support you in your work set up and professional developmentWellbeing programs, health and fitness discounts to help you stay happy and healthy at workJoin us in delivering disability & aged care support as it should be.Apply nowthrough the button below or please contact Shanice on [email protected] with lived experience of disability are strongly encouraged to apply.If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.#J-18808-Ljbffr