Job Title

Reservations Supervisor - The Terrace Hotel1 day ago Be among the first 25 applicantsThe Terrace Hotel Adelaide is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you''re seeking to be part of the kind of wowfactor moments you can help shape, then you''ve come to the right place.About EVT As marketleading experience creators, we bring to life some of the bestknown brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 awardwinning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About The Terrace Hotel Adelaide The Terrace Hotel Adelaide is a modern cityedge hotel overlooking the South Parklands, offering comfortable rooms with private balconies, onsite dining, and easy access to Adelaide''s attractions.About the RoleThe Reservations Supervisor is the central communication hub of the resort, acting as the first point of contact for guest phone and digital enquiries. This role ensures seamless service across all guest requestsfrom restaurant bookings and room reservations to housekeeping and room service coordination. The supervisor embodies the resort''s vision of creating extraordinary experiences and its purpose of making each day better for guests, colleagues, and the community.Key ResponsibilitiesLead the resort''s communication hub and ensure guest enquiries are handled quickly and professionally.Manage shift handovers, staffing schedules and departmental coordination to deliver seamless service.Coach and develop team members while promoting upselling opportunities to maximise revenue.Oversee audit balances, guest arrival preparation and compliance with hotel standards.Skills & ExperienceDemonstrates excellent customer service and communication with fluency in English and additional languages as an advantage.Brings at least one year of hospitality or customer service experience with proven ability to manage staff and operations.Applies strong organisational and problemsolving skills to prioritise tasks and deliver in fastpaced environments.Provides effective leadership through coaching, mentoring and motivating team members to achieve departmental goals.Holds RSA certification and a full NSW driver''s licence while maintaining professional grooming and presentation standards.Proficient in hotel systems including Opera, Infrasys, Concerto, ESCAP and Medallia with confidence in audit and arrival procedures.Champions company culture and values while promoting upselling opportunities and maximising revenue.Benefits & PerksIncredible team member discounts from your first day onthejob.50% off stays at EVT hotels Rydges, QT, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapidcareer growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ''s largest and most diverse experiences company.Seniority LevelNot ApplicableEmployment TypeFulltimeJob FunctionManagement and ManufacturingIndustriesHospitality#J-18808-Ljbffr