Apply now Customer Service OfficerDate: 13 Jan 2026Location: Melbourne, VIC, AUAbout UsWilson Parking is Australia''s leading parking provider, managing over 500 car parks nationwide. Our mission is simple: make parking easy and stress-free. We pride ourselves on integrity, innovation, and delivering exceptional customer service.About The RoleJoin our dynamic ParkWatch team as a Customer Service Officer and be the voice of Wilson Parking. You''ll play a critical role in supporting customers across our national network, ensuring every interaction reflects our commitment to excellence.This is a fast-paced, office-based role where you''ll handle a high volume of calls, assist customers via intercom and phone, and troubleshoot issues in real time. If you thrive on problem-solving and delivering outstanding service, this is the role for you.Location: Melbourne CBDRoster: Rotating 7 am to 9 pm Monday to Sunday including Public HolidaySalary of up to 64k per annum (depending on experience)Join the renowned Wilson Parking BusinessKey ResponsibilitiesRespond to inbound and outbound calls and intercom requests promptly and professionally.Assist customers with parking enquiries, prepay reservations and fault reporting.Monitor car parks and escalate issues to the team leader when required.Navigate multiple systems to resolve customer issues efficiently.Perform administrative tasks such as data entry, payment processing, and car park setup.De-escalate customer complaints and ensure timely resolution.Adhere to company policies and maintain high service standards.What We''re Looking ForPrevious experience in a customer service or call centre environment.Strong communication and interpersonal skills.Ability to multitask across multiple systems while maintaining accuracy.Resilience and calm under pressure in a fast-paced setting.Positive attitude and determination to see issues through to resolution.Flexibility to work rotating 7 am to 9 pm Monday to Sunday, including Public Holidays.Why Join Us?Vibrant Melbourne CBD office with great perks.Be part of a supportive team that values Care, Integrity, Accountability, and Innovation.Opportunities for growth and development within Wilson Parking.Ready to deliver exceptional customer experiences? Apply now and join a team that makes parking simple and stress-free!Apply now #J-18808-Ljbffr
Job Title
Customer Service Officer