Job Title

Guest Service Agent - Rydges Esplanade Fremantle role at EVT - Entertainment | Ventures | TravelEsplanade Hotel Fremantle by Rydges is part of EVT, and being part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you''re seeking to be part of the kind of wow-factor moments you can help shape, then you''ve come to the right place.About Esplanade Hotel Fremantle by RydgesEsplanade Hotel Fremantle by Rydges is an iconic landmark with over 130 years of unique history nestled in the heart of Fremantle with close proximity to attractions such as Rottnest Island, Fremantle Markets and Bather''s Beach. Renowned for its warm hospitality and elegant ambiance, the hotel boasts 300 stylishly appointed rooms and suites, many featuring private balconies and heritage views - blending contemporary comfort with historic charm. Guests enjoy access to two resort-style pools, a fitness centre, and a selection of bars and restaurants showcasing local flavours.About the RoleAs a Guest Service Agent, your mission is to deliver exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel''s high standards of service. You''ll be the welcoming face of the hotel, creating memorable guest experiences that reflect the brand''s values of empowerment, possibilities, and community.Key ResponsibilitiesWelcome guests warmly and ensure smooth check-in/check-outRespond promptly to guest needs and special requestsCoordinate with housekeeping and maintenance for room readinessManage reservations and daily guest transactions accuratelyProvide information about hotel services and local attractionsMaintain a clean, safe, and professional front desk environmentParticipate in training and team meetingsSkills & ExperienceStrong customer service and communication skillsFamiliarity with hotel systems and proceduresAbility to collaborate across departmentsDetail-oriented and accurate in transactionsAdaptable and open to continuous learningKnowledge of WH&S and operational policiesBenefits & PerksIncredible team member discounts from your first day on-the-job.50% off stays at EVT hotels Rydges, QT, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapidcareer growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ''s largest and most diverse experiences companyAbout EVTAs market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.Join Esplanade Hotel Fremantle by Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply, you''ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You''ll simply enter your details and answer a few quick screening questions so we can get to know you better.Referrals increase your chances of interviewing at EVT - Entertainment | Ventures | Travel by 2x.Seniority LevelNot ApplicableEmployment TypePart-timeJob FunctionOtherIndustriesHospitality#J-18808-Ljbffr