Job Title

Feros Care is a leading provider of aged care, disability support services, and innovative community programs across Australia. With a strong commitment to enhancing the lives of older Australians and individuals with disabilities, we pride ourselves on delivering compassionate and high-quality care tailored to individual needs.We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.Are you passionate about helping others and keen to build a career in customer engagement and business operations? This is your opportunity to earn a nationally recognised Certificate III in Business working part-time 3 days per week while gaining hands on experience in the not-for-profit sector.Why Feros Care?Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.17.5% Annual Leave loading.Cultural Leave Days for eligible employees.Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.Private Health Insurance Discount with Medibank.Employee Assistance Program (EAP).Paid Parental Leave (9 weeks) for eligible employees.Access to Fitness Passport - discounted gym and pool memberships for you and your family.$200 referral bonus per successful referral.What You''ll be Doing:Perform a variety of administrative tasks with accuracy and efficiency.Deliver high quality customer service via phone, email, and digital channels.Assist in resolving customer concerns professionally and positively.Gain hands on experience with CRM systems and internal platforms used for client support.Navigate inboxes and online portals to keep things running smoothly.Collect, organise and enter data with attention to detail.Engage and communicate using technology.Prepare simple documents and correspondence.Engage in clear and respectful workplace communication.Collaborating with internal teams and contributing to a positive team culture.About YouBasic computer skills and knowledge of MS Office.Interest in customer experience and administrative procedures and systems.Good written and communication skills.Must not hold a Cert III or higher qualification in Business or Administration.Undergo a Nationally Coordinated Criminal History Check.Valid Australian Working Rights.Here''s What You''ll Gain:Consistent support to achieve your educational and career goals.Career progression opportunities within the group.Induction, training, and ongoing support.Opportunities to participate in internal projects and initiatives.Real world experience in customer engagement and business operations.A Bit About Us:Feros Care is a bold, not-for-profit organisation changing lives in aged care and disability support. We believe in inclusion, purpose and doing good - for our clients, communities and team. We''re committed to creating a safe, respectful and accessible workplace for all.Does this sound like your next exciting challenge? Apply now!If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact Mel Berriman on 0438 409 907, Talent team on 07 5669 0559 - Option 3 or email [email protected].#J-18808-Ljbffr