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Job Description - Guest Service Agent / Associate (HOT0C8NF)Job DescriptionGuest Service Agent / Associate (Job Number: HOT0C8NF)Work LocationsHilton Adelaide 233 Victoria Square Adelaide 5000We are seeking a Guest Service Agent to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact, you will provide a warm welcome, handle guest inquiries, and ensure a seamless check-in and check-out process.Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.What You''ll Be DoingPrevious experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceUphold Hilton''s high grooming and presentation standards.Calm, efficient, and organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyWhat We''re Looking ForPrevious experience in a customer-focused role.Strong communication and interpersonal skills.A passion for hospitality and guest service.Ability to remain calm, efficient, and organized in a fast-paced environment.Strong attention to detail and the ability to multitask.Competency in IT systems, with prior experience in cash handling.Experience in Front Office, Concierge, or conflict resolution (preferred).Gain handson experience and mentorship from experienced chefsChef uniform provided and launderedAccess to industrystandard equipment and toolsOpportunities for career progression within our teamTeam Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTONExcellent work environment and cultureAccess to Hilton University training, offering more than 2500 learning programsCareer development planning and opportunities25-40% off Food and Beverages (subject to individual outlets)Annual Leave: 4 weeks in addition to public holiday allocationDiscounted Bupa health coverYearround recognitionIf you are passionate about hospitality, thrive in a dynamic environment, and love creating memorable guest experiences, apply now to join our Hilton Adelaide team!What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Be a part of Hilton Adelaide and help craft unforgettable dining experiences.We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!ScheduleFulltimeBrand : Hilton Hotels & ResortsJobGuest Services, Operations, and Front Office#J-18808-Ljbffr