Job Title

Sage Wollongong is recruiting for a talented Full-Time Duty Manager to oversee all aspects of the Front Desk team and ensure that every guest is welcomed and assisted throughout their stay.About the HotelSage Hotel Wollongong boasts a key location against a stunning southern coastal backdrop. Offering 168 guest rooms, generous conferencing facilities, Coldwater Creek Barand Five Islands Restaurant; we invite our guests to make the most of Wollongong.About the RoleAs an experienced service professional; you will be part of a dynamic, service-driven team, creating memorable experiences for our guests.Reporting to the Rooms Division Manager, our Duty Managers are responsible for leading the Front Of House teams to ensure guest satisfaction, whilst ensuring the smooth running of the reception operations. You and your team will provide an experience that exceeds guest expectationsPosition Responsibilities:To assist in all aspects of running the front desk and supporting the teamWarmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is deliveredCoordinate and oversee the running of the hotel in the absence of Senior ManagementHandle and resolve any guest concerns effectively with confidence and in a professional mannerEnsure the team is consistently being trained and developed for future growth opportunitiesAccommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.Answer all incoming calls promptly and pleasantly and provide appropriate assistanceResponsible to maintain an updated MOD log on every shiftCheck rooms, making sure any special requests are carried out accordinglyBe level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid OfficerExperience in overnights and rolling the system seen as advantageousBuild strong positive cross departmental relationships and provide support as requiredSkills & ExperienceThe ability to curate memorable experiences for our guests whilst building sincere emotional connections2 years'' experience in Front Office within a 4/5 star hotelProfessional verbal and written communication skills and an eye for detailImpeccable grooming and presentationThe ability to multi-task, work under pressure and problem solve effectively.The flexibility to work a 24/7 roster, including public holidays and weekends.Experience with a hotel property management systemA current First Aid Certificate and RSA QualificationIn return we offer:Career growth opportunities throughout the Sage Hotel WollongongFood & Beverage and accommodation discounts across the Sage Hotel WollongongA free Familiarization StayReferral incentive programAn EAP program and steadfast commitment to creating a positive staff cultureWe thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Sage Hotel Wollongong is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.#J-18808-Ljbffr