Job Title

Consumer Connect Banker Westpac, Kogarah, NSW, AustraliaRole SummaryThis is a Consumer Connect Banker role with Westpac based in Kogarah, NSW, AU. The role seniority is junior. Employment type is full-time.About the Virtual Service TeamThe Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone to millions of customers every year. Our aim is to deliver a seamless banking experience and become one of the world''s best contact centres.QualificationsAt least 12 months of customer service experience (any industry)Thriving in a corporate and professional working environmentAbility to thrive in a highpaced, KPIdriven environmentGenuine interest in Banking and Financial ServicesWork across operating hours Monday to Friday 8 AM to 8 PMWillingness to commute and work onsite at our Kogarah office starting from the 7th of November 2025BenefitsSpecial offers on banking products and discounts from top brands, including generous employeeonly mortgage ratesFlexible work arrangements and a variety of leave options including Culture, Lifestyle and Wellbeing leaveTailored learning and development opportunities to grow your career within the bankOpportunities to give back to the community through volunteering initiativesDiversity & InclusionWe welcome everyone no matter age, gender, background or abilities. Additional support is available for veterans, Indigenous Australians and the neurodiverse community. Adjustments during the recruitment process can be requested on the "People with Disability and/or needing Accessibility Requirements" page.Key ResponsibilitiesProviding exceptional customer serviceMeeting KPIsWorking onsiteKey StrengthsCustomer service experienceAbility to thrive in a corporate environmentInterest in Banking and Financial ServicesApply TodayCreate your future by clicking the APPLY or APPLY NOW button. This role is with Westpac, not with Hatch.Seniority LevelEntry levelJob FunctionFinance and SalesIndustriesInternet Marketplace Platforms#J-18808-Ljbffr