Job Title

Redcat is a leading provider of fully integrated hospitality platforms, including Point of Sale (POS), loyalty, online ordering, and business management solutions. Our systems are used by many popular food brands in Australia and service millions of users daily through our POS, online ordering, kiosks, and mobile applications. As part of our dedication to maintaining a secure, robust and reliable IT infrastructure, we are seeking a talented IT Infrastructure Technician to join our team.The RoleAs an IT Infrastructure Technician, you will play a crucial role in ensuring the smooth operation and optimisation of our IT infrastructure. You will be responsible for the installation, maintenance, and troubleshooting of hardware, software, and network systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for technology.ResponsibilitiesInstall, configure, and maintain hardware, software, networks, and cloud infrastructure (AWS, Windows, Linux).Monitor system performance, troubleshoot issues, and perform proactive maintenance to ensure uptime.Manage user and client lifecycle: onboarding/offboarding staff, device setup, licensing, and Redcat application provisioning.Support and maintain internal IP networks, DNS, DHCP, and wired/wireless configurations.Assist in infrastructure upgrades, migrations, deployments, and project support with cross-functional teams.Ensure compliance with security protocols, manage backups, disaster recovery, and respond to security incidents.Maintain accurate documentation and recommend process or technology improvements.Provide onsite and remote support, including occasional after-hours maintenance.Key Skills1+ years'' experience in Cloud Platform, DevOps, or Operations Technician roleTertiary IT qualification or equivalent industry experienceLinux and Windows systems administrationSQL database managementMicrosoft 365 Admin CenterScripting: Python, Bash, PowerShell, Node.js (or similar)Networking & core internet protocolsMicrosoft Server 2012/2016Our ValuesIntegrity - We stand for integrityTeamwork - Together we shineCustomer Centric - We have the customer at the HeartInnovation - Be the agent of changeAccountability - We deliver what we promiseWhy Join Us?To attract the best people, we understand that it takes more than just a generous salary. To keep an engaged and motivated team, we also provide career growth opportunities, work flexibility, autonomy, and a high-performance culture all to ensure that you can achieve your best both inside and away from work.#J-18808-Ljbffr