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About UsFoundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we''re the team behind the best experiences for +750 of the world''s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.OpportunityWe have an exciting opportunity within our growing team! Work from home positions available for Customer Service Representative who thrive at trouble shooting! Wow customers with your natural ability to provide excellent customer service and technical skills!Provide inbound merchant support over the phone for a market leader in the Payment Processing industry.Job SummaryStart date: 27 October 2025Six weeks in office trainingWork From home after trainingSupport customers via phone by answering general inquiries, filing new service requests, and following up on existing onesRespond to customer queries in line with defined processes and proceduresResolve customer issues efficiently, meeting KPIsProvide email support (1020% of customer interactions)Maintain attention to detail and accuracy in data entry and record-keepingBe a reliable, empathetic, and customer-focused team memberAvailability to work Monday to Friday: 7:30 AM 4:00 PM (AEDT); 8:30 AM 5:00 PM (AEST during daylight savings)This role begins on-site at our Gold Coast office for training, transitioning to work-from-home after 6 weeksPrimary Job ResponsibilitiesComprehensive 4-week comprehensive training and a 2-week nesting period, with ongoing coaching and supportOpportunities for career development and leadership trainingAccess to a free Employee Assistance Program for you and your immediate familyPerformance-based bonus incentivesSupportive workplace culture focused on your growth and developmentBe part of a fun, fast-paced, and diverse teamAdditional InformationHold valid work rights in AustraliaBe willing to undergo a full background screening, including mandatory police checksIf you''re passionate about providing outstanding customer service and eager to join a supportive, forward-thinking team, apply now and start your journey with us!All applicants must provide Australia work rights and be willing to undergo full background screening which includes police checks an essential and mandatory requirement.#J-18808-Ljbffr