Job Title

Integrated Service - Administration Support OfficerAre you a skilled administrator with experience working in dynamic and fast-paced environments?Be part of a positive and collaborative multi-disciplinary Case Management team, with access to ongoing learning and development opportunities.FullTime salary $63,000 $65,000 plus superannuation.About the OpportunityThe Integrated Service Support Officer works closely with the Case Management Coordinators, custodial operations, Rehabilitation and Reintegration Services and Alliance Partners to support delivery of case management services within Ravenhall''s communities in line with Ravenhall''s Continuum of Care and Integrated Case Management models.This role performs a variety of administrative and clerical tasks to support case management activity within Ravenhall''s Communities and Specialist Units. Reporting to the Case Management Coordinators the officer utilises specialist administration skills to support case management activity at the Centre, including coordination and scheduling of Case Management Review Committees (CMRC), minuting meetings, data entry, file management and other administrative tasks as required.The Integrated Service Support Officer will:Participate as a member of the operations Case Management team working collaboratively with all staff and providing administrative support as required.Provide administrative support to the Case Management Coordinators including minute taking, room bookings, scheduling and other needs as required.Conduct regular file audits of Individual Management Files including filing of relevant documents.Assist with scheduling, preparation, minuting and documentation of Case Management Review Committee Meetings (including Induction, Review, PreRelease, Parole and other CMRCs as required).Provide administrative assistance to support case management delivery including printing resources and materials.Assist with collation and dissemination of case management and other information to community staff as required.Provide other administrative support functions as determined by the Case Management Coordinators.Your Skills & ExperienceTo be successful in the role of Integrated Service Support Officer you will have:High level competence in the use of computer systems, scheduling and timetabling, Microsoft and other applications, and an ability to learn new systems efficiently and effectively.Previous experience in administrative roles and/or office management and support.Demonstrated high-level organisational and time management skills, verbal and written communication, including an ability to effectively minute meetings and prepare reports.Clear and evident professional boundaries with a commitment to maintaining the confidentiality of prisoner information.Ability to work and provide administrative support within a multidisciplinary environment.Demonstrated attention to detail and selfdiscipline leading to accurate data entry into information management systems.For more information about this position, please download the position description.About Ravenhall Correctional CentreRavenhall is Victoria''s largest, mediumsecurity prison for adult sentenced and unsentenced males. Its contemporary campusstyle design provides a safe and humane environment that enables and nurtures GEOs Continuum of Care operating philosophy.Ravenhall also has a dedicated Forensic Mental Health Unit and a specialised Closed Supervision Unit for people in care with significant challenging behaviours. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing expeople in our care with access to postrelease support at GEO''s Community Reintegration Centre.With a key focus on offenders who are Aboriginal and those with complex and mental health needs, there are significant opportunities to engage in work, education, programs and services, through an evidencebased approach to reduce reoffending.Through investment in opportunities for people in our care to engage in work, education and programs, people in care are not only held safely and securely but given every chance to turn their lives around. Issues behind much of the crime in our communities such as violent attitudes, antisocial behaviours and the abuse of drugs and alcohol are addressed through innovative programmes and interventions. At the same time helping the people in our care with daytoday challenges such as gaining and holding down employment and finding a suitable place to live also helps prevent a return to crime.Ravenhall''s unprecedented emphasis on offender rehabilitation and reintegration is evidenced through collaborative and integrated relationships with key Alliance service partners including Forensicare, GEO HealthCare Plus, The Y, Honeywell and Bendigo Kangan Institute of TAFE. Together, Ravenhall provides an integrated service system that collaboratively brings about lasting positive change in the lives of the men in our care pre and postrelease. Through these partnerships the objective of Safer Victorian Communities is achieved.To learn more about Ravenhall Correctional Centre, please visit our website.BenefitsJoining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO include but are not limited to:Role diversity and internal career progression opportunitiesOngoing funding for professional development opportunities (including further education sponsorship)Support with professional registration costsFlexible working arrangementsCompetitive salary and rewards schemeFree parkingEmployee Assistance ProgramStaff gymSubsidised mealsFitness Passport to promote wellbeing. Discounted gym and pool access for members and their families in over 1500 fitness facilities across Australia.REACH ProgrammeDiscounted private health insurance (Medibank Private)How to ApplyTo initiate the application process, click the "Apply" button and complete the online questionnaire.The application process has several stages. If your application advances, you will be expected to:Attend an inperson (preferred) or virtual interview.Undergo reference checks following the interview.Obtain a National Police Certificate Authority Clearance.Complete a preemployment medical and fitness assessment, which will be covered by the organisation. The assessment may include evaluated lifting capacity, aerobic fitness, lung function, grip strength, upperbody strength, lowerbody strength and core strength.Important: Please note that preemployment clearance can take up to approximately 68 weeks.Please note: Only permanent Australian residents, Australian citizens or candidates with unrestricted visas and the right to work in Australia are eligible to apply for these positions.Applicants must submit a cover letter and a current resume to be considered for this role.For any enquiries or to discuss the position in more detail, please contact Recruitment at [email protected] is a rare opportunity to join an organisation that is growing and dedicated to improving our communities. Don''t wait apply now!Aboriginal and Torres Strait Islander applicants are highly encouraged to apply.Applications close at 11:59pm, Sunday 31 January 2026.ValuesINTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE#J-18808-Ljbffr