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Job Title


Patient Services Officer


Company : Epworth


Location : Melbourne, Victoria


Created : 2026-01-28


Job Type : Full Time


Job Description

OverviewJoin to apply for the Patient Services Officer role at Epworth.Epworth Freemasons is offering permanent part-time and casual positions as a Patient Services Officer. In this role, you will oversee various aspects of the pre-admission and admission process for both elective and emergency patients, reporting to the Patient Service Centre Manager.ResponsibilitiesAdmitting and discharging of patientsResponding promptly to enquiries and requestsGeneral administrative duties and entering patient''s details to create admissionsCreating Estimates and completing Health Fund ChecksQualifications and skillsStrong computer literacyExcellent attention to detailStrong customer service focusAbility to prioritise in a timely and accurate mannerAbility to work under pressure and make informed decisions according to hospital needsExcellent communication skillsPrevious experience in health care, medical or health fund industry will be highly advantageousAbout EpworthEpworth HealthCare is Victoria''s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia''s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.At Epworth, we are united in our commitment to fostering a diverse and inclusive workplaceone that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Every Patient Matters.Why Join EpworthAt Epworth, it''s a community. It''s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:Salary package up to $15,900 pre-tax annually, leading to greater take home payThe largest educational scholarship program of its kind in AustraliaAbility to purchase up to four additional weeks of leaveReduced cost of health services for you and your family at EpworthRelocation assistance is available for approved candidatesCompliance and InclusionWe welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, please let us know what you need to participate fully and confidently. Any information provided will be treated with confidentiality and respect.How to ApplyTo apply, click the I''m Interested button to attach your CV and cover letter. For more information, refer to the attached position description or contact [email protected] or phone (03) 9426 0606.Legal and SafetyIt is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check. Epworth is committed to inclusion and diversity to reflect the communities we work in.#J-18808-Ljbffr