Job Title

Emergency Communications Officer (Burwood East)Join to apply for the Emergency Communications Officer (Burwood East) role at Triple Zero Victoria.Job Function: Emergency Communications Services (ECO)Date Posted: 24 Dec 2025Job Requisition ID: 2454Triple Zero Victoria is currently recruiting Emergency Communications Officers at all our locations for commencement in 2026. Applications are continuously assessed as they are received, and we encourage you to apply. The position will remain open, and we look forward to reviewing your application. Due to the comprehensive nature of the recruitment and selection process, it typically takes between four to eight weeks from when you submit your application to offer. After you submit your application, we will contact you to advise if your application is being progressed to the next stage of the selection process.About The RoleEmergency Communications Officers (Triple Zero calltakers) receive and process all emergency and nonemergency triple zero calls from the public and other emergency service agencies. There really is no average day as an Emergency Communications Officer every day is different and rewarding in equal amounts. You could be helping someone in their worst moment, and they will rely on you for your composure and ability to guide them through the call. You will be well supported from your first day with us, with fully paid comprehensive training, before you then start talking real triple zero calls with your teammates, with team leaders on hand to support, guide and help whatever the circumstances.We have several roster options available depending on your preferred location. These options allow employees flexibility and balance to meet their individual circumstances and work preferences, and include: fulltime rotating roster, fulltime set roster and parttime set roster.About YouEnjoy working in a busy environment where multitasking with high attention to detail is the norm.Are techsavvy enough to use multiple software systems whilst under pressure.Have proven persistence and good decisionmaking capabilities.Communicate effectively by listening, showing empathy, and adapting your style to the situation.Maintain a calm, resilient composure in stressful situations.Demonstrate the highest standards of professional conduct and support for others.Learn quickly, developing your capability whilst embracing constructive feedback.What We Can Offer YouBy joining Triple Zero Victoria you will benefit from flexible work practices and initiatives to support employee health, wellbeing, and personal circumstances.BenefitsFully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) being awarded upon completion.Clearly defined career progression, support and upskilling.Attractive pay and conditions including 5 weeks annual leave per year.Paid 30minute break every 90 minutes through your shift.Employee assistance programme for employees and eligible family members.Discounted health insurance, banking services and family gym membership.Access to onsite gyms at all our sites.''Memberlink'' discount card, accepted by 1,000''s of retailers and services providers.Staff reward and recognition programmes.Free staff parking at all our sites.Salary packaging options after an initial service period.Equal OpportunityTriple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.Ready To Take The Call?Click the ''Apply now'' button which will direct you to the Triple Zero Victoria Careers Portal. From there you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position. Please note that all applications must be submitted via our Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application. Alternatively, for a confidential discussion, please email [email protected]. Recruitment agency applications will not be accepted.Other Relevant InformationApplicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixedterm period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.Preferred candidates will be required to complete a Preemployment Medical Declaration, with employment subject to a National Police Check clearance.If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria''s Careers team via [email protected].#J-18808-Ljbffr