Job Title

Client Service Officer Health and Personal InjuryWe have an exciting opportunity for a Client Service Officer Health and Personal Injury to join our team in Brisbane. This role is key to supporting our Health and Personal Injury Client Relationship Managers (CRMs) by providing high-quality administrative and clientfocused support. You will help ensure that our clients receive exceptional service while assisting with key administrative duties such as property risk management, tribunal reporting, and budget preparation.Key ResponsibilitiesSupport CRMs with administrative tasks including tribunal submissions, property management, and bill payments.Maintain accurate and uptodate client records, monitoring workflow and managing multiple inboxes.Provide exceptional service to clients with complex needs, responding to enquiries via phone and email.Act as a key contact in the absence of the CRM and liaise directly with clients as required.Ensure compliance with relevant policies, Trust Deeds, and tribunal regulations.Collaborate with internal and external stakeholders to support strong relationships and optimal client outcomes.Contribute to a highperforming team environment by providing support to colleagues and working collaboratively.What You''ll Need to SucceedExperience working in the trustee, financial, or legal sector. Experience with complex client needs desirable but not mandatory.Strong ability to build and maintain relationships with clients and stakeholders.Excellent communication and interpersonal skills, with a respectful and empathetic approach to client interactions.Highly organised with strong administrative skills and the ability to manage competing priorities.Proficiency in Microsoft Office and the ability to learn new systems quickly.A team player with initiative, resilience, and a commitment to delivering outstanding client service.What We OfferA warm, open, and supportive culture.An attractive remuneration package, including reward and recognition programmes.An employee wellness programme, including discounted health insurance and an employee assistance programme.A workplace volunteering and giving programme to enable you to help others in the community.We are proud to be part of the Top 30 Best Workplaces to Giveback 2024.Discounted tax and estate planning services.16 weeks paid parental leave for the primary carer.Great central CBD location, modern office fitout and endoftrip facilities.Flexible/Hybrid working environment.About Equity TrusteesEquity Trustees was established in 1888 and is now one of Australia''s largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client''s best interests, ensuring they feel safe, valued, and cared for.We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.Equity Trustees is over 145 years strong and growing. Apply now to be part of a successful contemporary trustee company!#J-18808-Ljbffr