Job Title

Premium Account Manager at hipages Grouphipages - Australia''s #1 digital platform connecting homeowners with trusted tradies. As an ASXlisted tech company, we''re on a mission to transform the trade industry and improve lives.Why join our Sales team$90K + super + $42K uncapped commissionAmazing incentives, benefits and perkshiAchiever Club recognises and rewards high performance with awesome incentives and prizesWork for a market leader in the industry as part of a highperforming teamBirthday, anniversary and volunteer leaveAbout the RoleJoin our motivated Account Management team in a fastpaced environment where our Premium Account Managers are the dedicated point of contact for our highestvalue small and medium tradie business owners. This is a highvolume phone and facetoface based role, where you will manage a portfolio of 350+ accounts. Your goal is to help tradies maximise their return on investment (ROI) through our platform, ensuring they get the most value from their subscriptions. Your role suits someone who enjoys working in a structured role, with a strong focus on meeting daily targets.Hitting Daily Targets (Activity and Revenue)Exceed 2.5 hours of talk time daily through inbound/outbound calls.Attend at least 8 facetoface business development client meetings per month.Hit revenue targets by upselling, renewing subscriptions, and handling debt collection.Managing AccountsManage a portfolio of 350+ tradie customers, typically small and medium business owners.Renew tradies'' subscription contracts before they expire.Identify opportunities to upgrade subscription packages to suit their business needs.Retain customers by addressing inquiries, solving problems, and providing tailored solutions.Debt CollectionNegotiate payment plans that benefit both the customer and the business.Offer winwin solutions that align with the customer''s financial situation while ensuring payment is collected.Building RelationshipsEngage with tradie customers facetoface and over the phone, learning about their businesses, understanding their pain points, and helping them succeed.Keep Salesforce updated with customer insights.Compliance and Quality AssuranceFollow scripts and regulations, ensuring highquality customer interactions.About YouYou thrive in a fastpaced environment and enjoy meeting challenges headon.Experience in facetoface (in person or online) client presentations and interactions.Have a natural talent for turning challenges into opportunitiestransforming a "NO" into a "YES" through strong sales and negotiation skills.Excel at building relationships over the phone, facetoface and through written communication, listening, understanding and responding effectively to customers'' needs.Adaptable and techsavvy, you''re comfortable learning new systems and processes as you go.Understand the importance of teamwork, collaboration and support.Previous experience with Salesforce is a plus.Flexibility and support to help you thrive in your role.Take a look inside our homeOffering an inspirational "home away from home", our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and do your best work everyday. Our medium company size means you get the best technology and tools to work with and directly contribute to our product, service and customers. Our investment in continuous career development for everyone and a coachstyle of leadership means a huge 85% of our team report they consider their direct leader ''a great leader''.Sounds good? Wait, there''s more! We also provideA closeknit, diverse, respectful, collaborative teams that love to solve problems and jump on new opportunities.Agile, crossfunctional teams who value teamwork from Hackathon to team offsites, to product roadshows.Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave).Daily continental breakfast, fresh fruit and healthy snacks.Inspiring homeawayfromhome office and location based in the heart of South Yarra.Hightouch personalised investment in your continuous career development.Social connection focus: Friday socials, company events and regular and fun teaming activities.We prioritise DiversityInnovation & Collaboration are core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don''t expect you to be an expert in all areas; we are more interested in learning about you as a person, team member and/or a leader. We have been endorsed by Work180 for our commitment to advancing women''s careers and are proud of our diversity of cultures, age span and sexual orientation/identification.Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don''t tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply we would LOVE to hear from you!We are a Circle Back Initiative Employer we commit to respond to every applicant.#J-18808-Ljbffr