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Join Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We''re on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.Job OverviewThe Retail Support Specialist (RSS) delivers handson, frontline support to AT&T customers inside hightraffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fastpaced, highvolume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.Key ResponsibilitiesCustomer SupportProvide professional, friendly, and solutionfocused support to AT&T customers inside national retail locations.Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.Troubleshoot wireless devices, network issues, and feature functionality.Operate effectively in highvolume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.Retail Partner SupportAct as the AT&T subjectmatter expert for retail employees and thirdparty labor partners.Serve as the primary AT&T representative for these partners, leading instore support for retail escalations.Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a bestinclass customer experience.Work Environment & Schedule ExpectationsThis role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.Comfort working in busy, customerfacing environments with frequent interaction and problemsolving demands.Operational ExcellenceNavigate multiple systems simultaneously while engaging with customers in real time.Document all interactions thoroughly and accurately.Adhere to company policies, compliance requirements, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signageMaintain inventory accuracy for display devices and fixturesAdd, remove, and reposition phones, fixtures, and promotional material per planogram updatesCollaboration & CommunicationWork closely with crossfunctional teams such as technical support, billing, fraud, customer care, and escalation agents.Share insights on recurring issues to improve processes and customer experience.Maintain a positive, professional demeanor during all interactions.Required Skills & QualificationsStrong customer service and communication skills.Ability to handle highstress or escalated situations with professionalism.Proficient in multitasking and navigating complex systems.Detailoriented with strong problemsolving abilities.Ability to work flexible hours, including evenings, weekends, or holidays as needed.Preferred QualificationsExperience in wireless communications, retail customer service, or technical supportPrevious call center or retail support experience is a plus.What We OfferCompetitive starting pay of $26 per hour!Comprehensive training and development programsA supportive and engaging team environmentOpportunities for career growth and advancementBenefitsMedical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment no extended waiting period!401k Plan with employer matching after one year of employmentPaid vacation, personal/sick days, and bereavement time after 90 daysEmployee Profit Sharing Program50% AT&T wireless discountPaid trainingAdvancement opportunities, we prefer to promote from within!#J-18808-Ljbffr