Job Title

Customer Experience Relationship RepresentativeJoin to apply for the Customer Experience Relationship Representative role at FedEx AustraliaResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty through proactive measures.Provide comprehensive customer support, addressing inquiries and concerns promptly and professionally.Manage customer relationships effectively, ensuring satisfaction and loyalty through proactive communication and assistance.Facilitate the seamless creation and management of customer accounts, maintaining accuracy and confidentiality.Guide customers through the basic onboarding process, ensuring smooth and efficient integration into the system.Handle bookings and reservations efficiently, managing schedules and confirming details with accuracy.Generate and deliver accurate quotes to customers, considering their needs and preferences.Address and resolve customer complaints in a timely and satisfactory manner, aiming to restore trust and confidence.Proactively prevent service disruptions and issues, identifying potential problems and implementing preventive measures to enhance the overall customer experience.ExperienceFor Standard, at least one (1) year of relevant work experience in customer service and interaction.For Associate level, prior experience is not required.EducationSecondary education or equivalent.Knowledge, Skills and AbilitiesFluency in English and local language, especially if English is not your first language.Strong problemsolving skills.Good written and verbal communication.Preferred QualificationsNone specified.Pay TransparencyInformation available on request.EEO StatementFedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.About FedExFedEx is one of the world''s largest express transportation companies and has consistently been selected as one of the top 10 World''s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.#J-18808-Ljbffr