About Global PaymentsWhether you''re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we''re already on it! That''s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year. Through local expertise and global scale, at Global Payments we deliver marketleading technology solutions through five regional subbrands Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world.We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multiyear Oceania program focused on two core pillars of action Reconciliation and Gender Equity.DescriptionWorking closely with Agile delivery teams, the Business Analyst will partner with Product Managers, technical leads and stakeholders to understand business needs and translate them into actionable solutions. This role bridges the gap between customer requirements and technical delivery, helping teams make informed decisions through clear analysis, structured requirements and continuous discovery.Seniority level: MidSeniorEmployment type: FulltimeJob function: Research, Analyst, and Information TechnologySalaryThe salary range for this role is $120,000 to $130,000 + superannuation.Key ResponsibilitiesGather, document, and manage business requirements, ensuring alignment with strategic goals.Map and analyze existing business processes, workflows and system interactions to identify gaps, risks, dependencies and improvement opportunities; contribute to solution design, supporting across discovery, design, , build, test and delivery phases.Create comprehensive documentation including process diagrams, data flows, system interactions, user stories, acceptance criteria, use cases and business rules.Lead backlog planning and refinement activities, translating business requirements into epics, features and user stories.Work closely with teams to develop visuals such as wireframes and system/data flow diagrams that clarify requirements.Plan, prioritise and coordinate work to ensure successful implementation of requirements and process improvements.Facilitate workshops, meetings and working sessions to capture user needs, business objectives and system capabilities and ensure ongoing alignment throughout the project lifecycle.Contribute to refining business analysis practices, tools and processes.QualificationsMinimum QualificationsEducation Bachelor''s degree or equivalent in Technology or Business Information Systems.Experience 3+ years in a similar role within the payments industry with solid understanding of acquiring systems, payment processing workflows and integrations; requirements gathering, process mapping, gap analysis(module) and translating requirements into user stories and documentation; familiarity with tools such as Jira, Azure DevOps, Confluence and proficiency in process modelling and diagramming tools; experience working within Agile delivery teams.Skills Ability to communicate effectively with technical and nontechnical stakeholders to gather requirements and explain complex concepts; proactive problem solver with interest in understanding and resolving complex issues; teamoriented with collaborative approach; strong attention to detail especially in process analysis and documentation; good critical thinking, problemsolving and decisionmaking abilities to analyse complex data and identify(after) solutions.ApplyReady to apply? Want to join a team that places the needs of people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. You will be redirected to a Global Payments careers page to submit your application.All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.#J-18808-Ljbffr
Job Title
Business Analyst, Acquiring