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Job Title


Telemarketing Supervisor


Company : Safc


Location : Melbourne, Victoria


Created : 2026-01-29


Job Type : Full Time


Job Description

Location: Ortigas, Pasig CitySalary Range: Php22,000.00 - Php23,000.00JOB OBJECTIVESupervises and oversees the Tele-marketing Unit.DUTIES AND RESPONSIBILITIESSupervises and oversees the work unit and subordinates to ensure effective completion of their responsibilities.Establishes work standards, performance measures, goals and objectivesAssigns deliverables/tasks to subordinatesEvaluates work performance, tracks and reviews work progress of subordinatesProvides direction and guidanceCoaches, counsels and motivates subordinatesRecommends personnel action/movementInterviews prospective employees for the department and recommends hiringConducts job orientation and technical trainingsIdentifies and recommends training program/seminar for staff developmentRecommends disciplinary actions as needed in concurrence with the Immediate SuperiorMonitors daily production and releases of the unitPrepares and sends Daily, Weekly and Monthly Production and Releases Report to the Immediate SuperiorDevelops call scripts for Tele-marketers'' useDistributes and assigns call leads to subordinatesImplements the business plans, programs and marketing activities designed by the Marketing Group.Monitors the status of renewal accounts from approval up to releasing of loanReviews and checks accounts/documents for credit investigation and approvalMaintains accurate client and contact data in the databaseRepresents the work unit during Management Committee meeting and other internal/external meetings.Performs other work-related functions and duties that may be assigned.JOB SPECIFICATIONSPreferably with degree in Business Management, Sales or Marketing, or other related course.With at least two (2) years work-related experience in marketing or sales, one (1) year of which is in a supervisory capacity.Should have technical marketing skills, relevant product and industry knowledge.Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skillsShould be persuasive, goal-oriented, assertive, creative, innovative, adaptable and analytical.Has the ability to work under pressure and handle challenging situations.Computer-proficient.#J-18808-Ljbffr